Adena Benitez

• Supervised and coordinated surveillance operations, ensuring compliance with company policies, gaming regulations, and legal requirements.
• Assisted in managing and leading a team of surveillance personnel, providing ongoing training and mentorship to maintain high operational standards.
• Conducted training sessions for new surveillance officers, focusing on monitoring techniques, regulatory compliance, and emergency response procedures.
• Monitored live and recorded video feeds to detect and prevent theft, fraud, and policy violations.
• Investigated suspicious activities and prepared comprehensive reports for management and regulatory agencies.
• Collaborated with law enforcement, security teams, and gaming officials to maintain a secure environment.
• Oversaw equipment maintenance, ensuring all surveillance systems operated effectively.
• Managed shift schedules, ensuring optimal coverage and operational efficiency.
• Analyzed surveillance footage to identify trends, security risks, and opportunities for process improvements.

• Monitored live and recorded surveillance footage to detect suspicious activities, policy violations, and potential security threats.
• Conducted investigations into theft, fraud, and other criminal activities, providing detailed reports for management and law enforcement.
• Ensured compliance with company policies, gaming regulations, and legal standards by maintaining constant observation of gaming areas, cash handling operations, and restricted zones.
• Operated and maintained advanced surveillance equipment, including CCTV systems, to ensure optimal performance.
• Assisted in training new surveillance officers on monitoring techniques, regulatory requirements, and emergency response protocols.
• Collaborated with internal security teams, law enforcement, and regulatory agencies to support investigations and maintain a secure environment.
• Documented and reported all suspicious activities, rule violations, and procedural

breaches in a timely and accurate manner.

• Responded to emergency situations by coordinating with security personnel and providing real-time surveillance support.
• Reviewed recorded footage for internal audits, compliance checks, and investigative purposes.

• Maintained a safe and secure environment for guests and employees by patrolling casino floors, gaming areas, and restricted access locations.
• Enforced casino policies, gaming regulations, and state laws to ensure compliance and prevent illegal activities.
• Monitored and responded to security incidents, disturbances, and emergencies, providing assistance as needed.
• Assisted in handling unruly guests, disputes, and suspicious activities, collaborating with law enforcement when necessary.
• Conducted routine security checks and inspections of entrances, exits, and high-risk areas to deter theft and unauthorized access.
• Monitored surveillance footage and communicated with the surveillance team to identify potential threats or suspicious behaviors.
• Provided customer service by assisting guests with inquiries, directions, and escorting individuals when necessary.
• Documented all security-related incidents in detailed reports for management review and potential legal proceedings.
• Responded to medical emergencies, performed basic first aid when needed, and coordinated with medical personnel.
• Assisted in transporting and securing large cash transfers between gaming areas and vaults.