Adila Ismayilova
Baku,BA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Head of Content Department
Competo MMC (Pasha Holding)
06.2020 - 02.2024
- Ensured timely completion of tasks by overseeing editorial schedule.
- Refined written material for proper grammar, uniform tone, and clarity.
- Managed updates and production of diverse media materials.
- Developed content standards for editorial team.
- Supervised staff including writers, editors, and artists.
- Created and applied innovative marketing plans.
- Investigated advanced solutions for optimizing the publishing process.
- Built strong relationships with internal and external partners.
- Trained junior content managers to enhance their professional skills.
- Developed SEO strategies using targeted keywords.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Conducted testing of software and systems to ensure quality and reliability.
- Overseeing the creation of marketing materials, including newsletters, promotional content, and social media assets.
- Analyzing content performance and marketing metrics to optimize future strategies.
Head of Customer Service Department
SINTEKS MMC
Baku
06.2017 - 06.2020
- Helped design and enforce an inclusive organization-wide customer service strategy.
- Implemented methods to measure customer satisfaction and enhance service quality
- Effectively managed and supervised a team of customer service staff
- Addressed face-to-face customer inquiries and provided prompt resolutions
- Investigated and resolved complex or long-standing customer issues escalated by customer service assistants
- Maintained accurate records of customer interactions and correspondence
- Collaborated with other managers to identify opportunities for improving customer service
- Devised and enforced service procedures, policies, and standards
- Collaborating with the marketing team to align customer communication with promotional campaigns and brand messaging.
- Ensuring consistent and effective communication across all customer touchpoints, including social media, email, and phone interactions.
- Analyzed relevant statistics and prepared comprehensive reports for informed decision-making
Purchasing and Retail Lead
SINTEKS MMC
Baku
01.2015 - 06.2020
- Managed end-to-end order processes through a database, ensuring timely delivery and efficient execution
- Cultivated strong relationships with key partners, including international and local suppliers and buyers
- Collaborated cross-functionally with Financial, Marketing, Merchandising, Logistics, and Retail departments to execute shipment plans
- Arranged payments and provided supporting documents to the financial department
- Analyzed current orders and assisted the Sales department in planning for upcoming seasons
- Led and supervised the Retail Communication team, setting performance standards, objectives, and KPIs
- Managed purchase order reconciliations with vendors to ensure accuracy and timely delivery
IMPORT AND EXPORT MANAGER
VUGMA (CAM)
Baku
01.2012 - 12.2013
- Efficiently managed import and export operations, ensuring timely delivery and distribution to diverse locations
- Implemented safety measures for transportation and devised cost-effective methods in coordination with the General Manager
- Maintained expert knowledge in import/export operations, providing accurate classification for company businesses
- Collaborated with senior management, ensuring compliance with trade regulations and delivering training to employees
- Conducted internal and external audits, overseeing external agents like freight forwarders and customer brokers
- Monitored department operations, ensuring compliance with regulations and establishing targets aligned with government standards
- Designed compliance forms, maintained accurate databases, and facilitated smooth import/export processes
- Assisted partner companies with import/export operations, implementing trade agreements and internal controls
ASSISTANT ADVERTISING MANAGER, INTERNSHIP
Yellow Pages
Baku
01.2012 - 03.2012
- Met and collaborated with clients to understand their advertising needs and requirements
- Developed advertising campaigns that aligned with the client's brief and budget in coordination with agency colleagues
- Presented campaign ideas and budget to clients alongside the account manager
- Assisted in briefing media, creative, and research teams while contributing to marketing strategies
- Maintained regular communication with clients and agency staff to ensure effective collaboration
- Conducted negotiations with clients and agency personnel regarding campaign details
- Presented creative work to clients for approval and modifications
- Managed budgets, monitored campaign costs, and handled client invoicing
- Prepared comprehensive client reports to track campaign progress and effectiveness
- Performed administrative tasks and coordinated meetings with clients
- Participated in agency pitches to secure new business opportunities
Education
Bachelor's Degree - Roman-German Philology
Baku Slavic University
Baku, Azerbaijan01.2012
High School Diploma - English focus
M. M. Mehdizadeh, School 4
Baku, Azerbaijan01.2008
Skills
- Adobe Photoshop
- Adobe Reader
- Microsoft Outlook
- Outlook Express
- Retail System
- Data entry
- MS office
Hobbies and Interests
- Socializing with friends and family
- Computing
- Reading literature
- Listening to music
Activities
- Youth Movement, IRELI, Baku, Azerbaijan, 2007
- IELTS courses, LSD LANGUAGE SERVICES DIRECT, 2011
Certification
- Professional Business Communication Training ( November 3-4, 2018)
- Customer Analytics certificate
- Initiating and Planning Projects
- Management Fundamentals
- Managing as a Coach
- Time management and Professional Productivity
- Business Etiquette
- Market Research and Consumer Behavior
- Brand and Product Management
Languages
Azeri
First Language
English
Upper Intermediate (B2)
B2
Russian
Proficient (C2)
C2
Turkish
Intermediate (B1)
B1
Timeline
Head of Content Department
Competo MMC (Pasha Holding)
06.2020 - 02.2024
Head of Customer Service Department
SINTEKS MMC
06.2017 - 06.2020
Purchasing and Retail Lead
SINTEKS MMC
01.2015 - 06.2020
IMPORT AND EXPORT MANAGER
VUGMA (CAM)
01.2012 - 12.2013
ASSISTANT ADVERTISING MANAGER, INTERNSHIP
Yellow Pages
01.2012 - 03.2012
Bachelor's Degree - Roman-German Philology
Baku Slavic University
High School Diploma - English focus
M. M. Mehdizadeh, School 4
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