Adilene Gomez
Tucson
Summary
Skills in time management and adaptable problem-solving were utilized to address individual client needs effectively. Experience in client communication and document verification aligns with administrative tasks such as maintaining filing systems and scheduling appointments.
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
In Home Private Caretaker
In Home Private Caretaker
Tucson
08.2023 - Current
- Provided compassionate and personalized care to elderly clients in their homes, ensuring their safety, comfort, and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Created a warm and supportive environment by engaging in meaningful conversations and activities with clients
- Managed household tasks including light housekeeping, laundry, and grocery shopping for clients
- Provided companionship by actively listening, offering emotional support, and engaging in recreational activities with clients
- Maintained detailed records of client care activities including medication administration logs, daily activity reports, etc
- Administered medications accurately following prescribed dosages under the guidance of healthcare professionals
- Collaborated with family members or other caregivers to develop comprehensive care plans that met the specific needs of each client
- Ensured a clean living environment by regularly sanitizing surfaces using appropriate cleaning agents
- Assisted with mobility devices such as walkers or wheelchairs when needed
- Demonstrated empathy towards individuals facing health challenges while maintaining professionalism at all times
- Cultivated a trusting relationship with clients and their families through open communication and respect
- Provided respite care to family caregivers, offering them temporary relief from their caregiving responsibilities
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
Licensed Insurance Agent
GEICO
Tucson
03.2022 - 02.2023
- Provided personalized insurance solutions to clients based on their individual needs and risk profiles
- Analyzed insurance policies and coverage options to ensure clients had appropriate levels of protection
- Educated clients on various insurance products, explaining policy terms, conditions, and exclusions
- Processed policy changes, endorsements, cancellations, and renewals accurately and efficiently
- Stayed up-to-date with industry trends, regulations, and product offerings through continuous professional development activities
- Achieved monthly sales targets consistently by effectively cross-selling additional insurance products to existing clients
Eligibility Specialist
Arizona Department of Economic Security
Tucson
03.2018 - 03.2022
- Participated in regular training sessions to stay updated on new products/services/features as well as best practices for delivering exceptional customer experiences
- Processed and verified a high volume of documents on a daily basis, ensuring accuracy and adherence to company standards
- Performed quality control checks on completed documents to identify errors or inconsistencies, making necessary corrections before final submission
- Maintained confidentiality and data integrity by handling sensitive information in accordance with company policies and procedures
- Responded promptly to internal inquiries regarding document status, providing updates as needed
- Ensured compliance with regulatory requirements by reviewing documents for legal validity and completeness
- Conducted regular audits of processed documents to ensure accuracy and adherence to established guidelines
- Ensured compliance with company policies regarding information security and data privacy when handling sensitive documents
- Provided exceptional customer service by promptly addressing inquiries or concerns related to processed documents
Medical Billing Specialist
Centene
Tucson
01.2016 - 02.2018
- Reviewed medical documentation and coding to identify any discrepancies or errors that could impact reimbursement
- Verified patient information, including demographics and insurance coverage, to ensure proper billing procedures
- Maintained updated knowledge of medical coding systems (e.g., ICD-10, CPT) and insurance regulations
- Performed regular audits of billing records to identify potential compliance issues or inaccuracies
- Maintained confidentiality of patient information in accordance with HIPAA regulations
- Audited invoices from vendors such as laboratories or imaging centers for accuracy before submitting them for payment
- Researched and resolved billing discrepancies or issues in a timely manner
- Demonstrated proficiency in using medical billing software systems for data entry, claims processing, and reporting purposes
Customer Service Representative
Citibank (Citi)
Tucson
01.2013 - 03.2015
- Assisted customers with account transactions, including deposits, withdrawals, transfers, and bill payments
- Provided exceptional customer service to banking clients, addressing inquiries and resolving issues in a timely and professional manner
- Maintained thorough knowledge of banking products and services to effectively educate customers on available options
- Identified opportunities to cross-sell additional banking products or services based on customer needs and preferences
- Collaborated with other departments such as fraud prevention, lending, and operations to resolve complex customer issues efficiently
- Maintained accurate records of all interactions with customers using the bank's CRM system
- Investigated discrepancies in account balances or transaction history to identify errors or potential fraud cases
- Assisted elderly or technologically challenged customers in navigating online banking platforms or mobile applications for their convenience
- Participated in ongoing training sessions to stay updated on new banking regulations, policies, products, and technologies
- Cultivated positive relationships with long-term clients by consistently delivering excellent service tailored to their specific needs
- Leveraged active listening skills to understand client requirements accurately before offering suitable solutions
Education
MBA - Business Administration
University of Arizona
Tucson, AZ 08.2023 - 12.2025
Skills
- Client communication
- Care plan development
- Document verification
- Software proficiency
- HIPAA compliance
- Time management
- Adaptable problem-solving
- Resolve complaints
Languages
- Spanish
- English, Bilingual
- Spanish, Bilingual
Personal Information
Willing To Relocate: Anywhere
Languages
Spanish
Full Professional
English
Full Professional
Timeline
MBA - Business Administration
University of Arizona
08.2023 - 12.2025
In Home Private Caretaker
In Home Private Caretaker
08.2023 - Current
Licensed Insurance Agent
GEICO
03.2022 - 02.2023
Eligibility Specialist
Arizona Department of Economic Security
03.2018 - 03.2022
Medical Billing Specialist
Centene
01.2016 - 02.2018
Customer Service Representative
Citibank (Citi)
01.2013 - 03.2015