Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adilene Murrieta

Phoenix

Summary

Detail-oriented Surgical Tech student with a background in customer service. Known for maintaining sterile environments and effective communication, ready to leverage skills in client support and conflict resolution to enhance operational efficiency.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Progressive Leasing
Phoenix
08.2019 - Current
  • Assisted customers with account inquiries, payments, and lease information, ensuring prompt and accurate service in a fast-paced call center environment
  • Communicated clearly and professionally while effectively managing high call volumes to enhance customer satisfaction
  • Resolved customer concerns efficiently while maintaining a positive experience
  • Navigated multiple systems to document accounts and update customer information
  • Demonstrated strong problem-solving skills by identifying solutions and escalating issues.
  • Demonstrated professionalism and empathy when resolving issues for difficult or upset customers, fostering a positive customer experience
  • Followed company policies and ensured accuracy with sensitive customer information

Surgical Tech Student

Abrazo West Campus
Goodyear
02.2026 - 05.2026
  • Maintained sterile field during surgical procedures by passing instruments to the surgeon.
  • Anticipated surgeons' needs during procedures to facilitate seamless operations.
  • Maintained sterile environments during surgeries to prevent infection.
  • Collaborated with surgical teams to ensure efficient operations.
  • Managed inventory of surgical supplies and equipment to ensure availability for procedures.
  • Prepared surgical instruments and equipment for diverse procedures.
  • Conducted thorough cleanings of surgical tools after use.
  • Ensured that all specimens were labeled correctly and safely transported to the laboratory for analysis.

Education

Associate of Science - Surgical Tech

Carrington College
Glendale, AZ
05-2026

High School Diploma -

Paradise Valley High School
Phoenix, AZ
05-2015

Skills

  • Customer service
  • Client support
  • Quality assurance
  • Product knowledge
  • Conflict resolution
  • Team communication
  • Bilingual

Languages

Spanish
Professional

Timeline

Surgical Tech Student

Abrazo West Campus
02.2026 - 05.2026

Customer Service Representative

Progressive Leasing
08.2019 - Current

Associate of Science - Surgical Tech

Carrington College

High School Diploma -

Paradise Valley High School
Adilene Murrieta