Adilene Osorio
Phoenix
Summary
Results-driven professional with expertise in coordinating diverse projects that enhance productivity and foster continuous improvement. Strong team leader focused on collaboration and dedicated to empowering others while promoting a respectful and integrity-driven workplace.
Overview
10
10
years of professional experience
Work History
Leasing Consultant
The Halsten at Chauncey Lane
Scottsdale
09.2025 - 04.2026
- Greet and assist prospective tenants, enhancing their leasing experience through personalized support.
- Manage property tours and show available units to potential renters.
- Explain leasing terms, rent pricing, and amenities, ensuring potential renters have clear understanding.
- Prepare lease applications, ensuring all required documents are submitted.
- Address tenant inquiries and concerns promptly, fostering positive relationships and tenant satisfaction.
Cashier/Loaner Agent
Porsche North Scottsdale
06.2023 - 08.2025
- Managed customer transactions and created loaner agreements for clients requiring vehicles.
- Provided excellent customer service, addressing client needs promptly and professionally.
- Counted daily transactions to verify cash flow matched service reports.
- Deposited security bag in safe upon completion, ensuring accuracy of contents.
- Closed and filed repair orders accurately to maintain organized records.
- Secured all cabinets containing sensitive customer information by locking them after hours.
Finance Manager
Arrowhead BMW
Peoria
01.2023 - 05.2023
- Secured financing approvals for vehicle purchases through collaboration with lenders.
- Completed all vehicle purchase paperwork accurately and on time, ensuring compliance and smooth transactions.
- Assisted customers in selecting vehicle protection products, enhancing customer satisfaction.
Finance and Customer Relations Assistant / BDC Sales
Bell Road Toyota
Phoenix
01.2022 - 12.2022
- Audited and reviewed financial statements, ensuring 100% accuracy and timely completion of documents.
- Managed inbound and outbound calls, addressing internet leads and coordinating customer appointments efficiently.
- Facilitated sales team success by following up with prospects to achieve monthly sales targets through dedicated service.
- Enhanced customer satisfaction through timely responses to inquiries and effective communication.
Internal / We Owe Service Advisor
Avondale Toyota
Avondale
10.2020 - 12.2021
- Provided administrative support and customer assistance for vehicle repairs and maintenance, ensuring timely service.
- Coordinated department operations, optimizing appointment scheduling and repair order management.
- Inspected pre-owned vehicles and performed necessary repairs to maintain quality standards.
BDC Sales /Automotive Sales Consultant
Lexus of Riverside
Riverside
12.2018 - 05.2020
- Nurtured sales leads through BDC activities, enhancing follow-up effectiveness and CRM utilization.
- Assisted customers in automotive sales by identifying needs and coordinating test drives to facilitate informed purchasing decisions.
- Delivered professional customer service while managing high-volume inbound and outbound calls.
- Coordinated appointment scheduling and booked service visits, optimizing daily operations.
- Supported dealership revenue growth by setting appointments for the sales team.
- Built strong relationships with customers to boost retention and positive experiences.
- Maintained accurate customer records in CRM systems to enhance follow-up consistency.
- Achieved 100% on-time project completion through effective communication with team and leadership.
Cashier/ Loaner Agent / BDC Service
Toyota of Carlsbad
Carlsbad
08.2016 - 09.2018
- Coordinated loaner vehicle provision, ensuring all customer documents were current.
- Explained rental contracts to customers, securing signatures and clarifying company policies.
- Assisted customers with checkout and vehicle pickup, ensuring smooth and timely transactions.
- Processed payments both in-person and via telephone.
- Handled phone inquiries and scheduled service appointments, improving customer response time.
- Managed filing of repair orders and scanning of documents to maintain organized records.
Education
High School Diploma -
Bellflower High School
Bellflower, CA06-2011
Skills
- Property Management
- Office Administration
- Process optimization
- Customer Engagement
- Team collaboration
- Problem Solving
- Active listening
- Communication Skills
- Leadership supervision
Personal Information
Title: Administrative Professional
Languages
Spanish
Native/ Bilingual
Timeline
Leasing Consultant
The Halsten at Chauncey Lane
09.2025 - 04.2026
Cashier/Loaner Agent
Porsche North Scottsdale
06.2023 - 08.2025
Finance Manager
Arrowhead BMW
01.2023 - 05.2023
Finance and Customer Relations Assistant / BDC Sales
Bell Road Toyota
01.2022 - 12.2022
Internal / We Owe Service Advisor
Avondale Toyota
10.2020 - 12.2021
BDC Sales /Automotive Sales Consultant
Lexus of Riverside
12.2018 - 05.2020
Cashier/ Loaner Agent / BDC Service
Toyota of Carlsbad
08.2016 - 09.2018
High School Diploma -
Bellflower High School