Adnan Mukadam
Abu Dhabi
Summary
Dynamic Travel Professional accomplished in working with business and private clients. Sales-oriented and committed to client service and satisfaction. Well-versed in rules, regulations and best practices impacting different types of travel. Experienced Supervisor with a proven track record of managing teams and achieving exceptional results. Demonstrated ability to identify and resolve issues quickly and efficiently, while maintaining a high level of customer satisfaction. Seeking opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success.
Overview
16
16
years of professional experience
Work History
Supervisor Corporate Travel
Nirvana Travels And Tourism LLC
2022.10 - Current
- Arrange travel for VIP passengers and handle Groups bookings.
- Ensure compliance with different relevant travel policies and procedures
- Negotiate contracts with travel service providers
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Senior Travel Consultant
Nirvana Travels And Tourism LLC
2014.05 - Current
- Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
- Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
- Handled queries relating to International Tickets, Visa, Passport, Hotel, Travel insurance, ground transfers and rail tickets.
- Arranged all travel arrangements for Groups of Students, Professors, Relocating and repatriating faculty members.
- Prepared itineraries to deliver travel arrangements to clients.
- Processed credit and debit payments and handled confidential information with discretion.
- Reserved hotel rooms for business travelers based on individual preferences, schedules and budgets.
- Updated corporate traveler profiles with current information for optimal recordkeeping.
Key Accounts Executive
Uniglobe Grand Skies Travel
2013.05 - 2014.05
- Setting up new accounts, and helping with queries of the old ones.
- Handling International & Domestic Ticket, Hotel, Car, Travel Insurance, Rail and LCC Booking for our corporates.
Travel Executive
Cox And Kings
2011.09 - 2013.05
- Worked at various implant of Cox & Kings Limited ( Vodafone, ICICI Bank, Smith & Nephew )
- Handled International & Domestic Ticket, Hotel, Car, Travel Insurance, Rail and LCC booking for corporate.
- Co-ordinate with the airline for best available fares and confirmation of booking
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Customer Sales and Service Agent
Emirates Airline (Contact Center)
2010.03 - 2010.11
- Handled calls from all across the network
- Generated new sales by Creating new reservations and issuing tickets
- Handled all queries of passengers regarding their travel journey.
Counter Staff
Indo Saudi Travels (GSA Saudi Arabian Airlines)
2008.06 - 2010.03
- Handled passengers with reservations and Ticketing.
- Daily checking queues and informing passengers their time limits and confirmation.
- Organizing group bookings and ticketing of UMRA and HAJ For Travel agents.
- Cancellation, Refunds & Reissue of tickets.
- Create and confirm reservations for passengers and sell tickets for transportation and man power agencies.
Education
Diploma in IATA/UFFTA -
IATA
Reservation And Ticketing
Amadeus
Reservation And Ticketing
Galileo
Bachelor of Commerce - Commerce
Akbar Peerbhoy College
Mumbai, IN03.2008
Skills
- Proficient in Amadeus and Galileo GDS
- Detail-Oriented
- Problem Solving & Customer Service
- Relationship Building
- Excellent Verbal & Written Communication
- All types of ticket exchanges and refunds.
- Well versed with Flights, Hotels, Car Rentals, Airport Transfers, Meet & Greet, Train tickets reservations
- Microsoft Office
- Travel Planning
Timeline
Supervisor Corporate Travel
Nirvana Travels And Tourism LLC
2022.10 - Current
Senior Travel Consultant
Nirvana Travels And Tourism LLC
2014.05 - Current
Key Accounts Executive
Uniglobe Grand Skies Travel
2013.05 - 2014.05
Travel Executive
Cox And Kings
2011.09 - 2013.05
Customer Sales and Service Agent
Emirates Airline (Contact Center)
2010.03 - 2010.11
Counter Staff
Indo Saudi Travels (GSA Saudi Arabian Airlines)
2008.06 - 2010.03
Diploma in IATA/UFFTA -
IATA
Reservation And Ticketing
Amadeus
Reservation And Ticketing
Galileo
Bachelor of Commerce - Commerce
Akbar Peerbhoy College
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