Adnan Suleymanov
Venue Operations Coordinator
Baku
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Venue Operations Coordinator
COP 29
08.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Concierge Specialist
Infocus Company
05.2023 - 06.2024
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
Accreditation Team Leader
Baku City Circuit Operations Company
03.2023 - 05.2023
- Coordinate accreditation process with F1 staff, third parties and wider Accreditation team
- Managing volunteer pool (training, supervision)
- Providing technical assistance to applicants and member institutions on matter related to Accreditation Standards
- Proved successful working tight deadlines and fast-paced atmosphere.
Support Associate
Wolt
01.2022 - 05.2023
- Fluidly and fluently communicating with customers, courier partners and merchants in spoken and written Azerbaijani, Russian and English
- Managing multiple incoming interactions simultaneously
- Best performance rate on team and closing more than 100 chats per shift
- Developing support function with colleagues
- Resolving high volume of allocated incidents faster than company averages
- Working on multiple platforms such as Intercom, Si-mo, Slack and etc.
Cluster Sales Manager
Sapphire Hotels Group
01.2021 - 12.2021
- Sales Strategy Development
- Business Development and Client Acquisition
- Team Leadership and Training
- Market Analysis and Competitor Monitoring
- Sales Performance Monitoring and Reporting.
Project Manager
Export and Investment Promotion Agency of the Republic of Azerbaijan - AZPROMO
03.2020 - 12.2020
- Analyzing of business-processes
- Confirm all project documentation is complete and in compliance
- Contributed to design and construction ideas to the project teams
- Contribute to department initiatives to support process efficiency, growth and maturation
- Coordinated with the suppliers
- Customer database creation.
Executive Assistant
Sapphire Hotels Group
09.2019 - 02.2020
- Event planning and coordination of team meetings
- Making travel and guest arrangements
- Managed all reporting, meeting planning and event planning
- Organized document legalization and ordered courier services
- Planned and managed all events and meetings, including large scale launch parties.
Operations Manager
Nawinia
01.2016 - 09.2016
- Actively managing subcontractors to ensure that they perform in line with their contractual agreement
- Budgeted all expenses and operation costs
- Clients/stakeholders interactions on daily basis to determine their needs and priorities
- Created standard call marking and coaching reviews.
Procurement Assistant
General Supply CJSC
09.2015 - 12.2015
- Purchase Order Processing: Assist in the processing of purchase orders, ensuring accuracy and compliance with procurement policies and procedures
- Supplier Relationship Management: Support the procurement team in building and maintaining relationships with suppliers
- Inventory Management: Assist in monitoring and maintaining inventory levels to meet operational needs
- Documentation and Reporting.
Education
Master's Degree - Managerial Economics
University of Wroclaw
Bachelor's Degree - English Philology
Azerbaijan University of Languages
Skills
Customer Interaction
MS Office
Multitasking
Volunteer Recruiting
Sports Industry
Conflict Resolution
Conducting Statistical Analysis
Multilingualism
Time Management
Salesforce
Organizational Skills
Languages
English
Russian
Azerbaijani
Turkish
Polish
Ukrainian
Timeline
Venue Operations Coordinator
COP 29
08.2024 - Current
Concierge Specialist
Infocus Company
05.2023 - 06.2024
Accreditation Team Leader
Baku City Circuit Operations Company
03.2023 - 05.2023
Support Associate
Wolt
01.2022 - 05.2023
Cluster Sales Manager
Sapphire Hotels Group
01.2021 - 12.2021
Project Manager
Export and Investment Promotion Agency of the Republic of Azerbaijan - AZPROMO
03.2020 - 12.2020
Executive Assistant
Sapphire Hotels Group
09.2019 - 02.2020
Operations Manager
Nawinia
01.2016 - 09.2016
Procurement Assistant
General Supply CJSC
09.2015 - 12.2015
Master's Degree - Managerial Economics
University of Wroclaw
Bachelor's Degree - English Philology
Azerbaijan University of Languages
Similar Profiles
Rafael AmirovRafael Amirov
Volunteer at Cop 29Volunteer at Cop 29
Shahin BadalovShahin Badalov
Volunteer at COP 29Volunteer at COP 29
ILAHA SAHIBLIILAHA SAHIBLI
Operations coordinator at COP 29 Operational Company,Transport OperationsOperations coordinator at COP 29 Operational Company,Transport Operations
Rufat RahimliRufat Rahimli
Senior Transport Manager at COP 29 OCSenior Transport Manager at COP 29 OC
Elvin AliyevElvin Aliyev
ICSS (Integrated Control/Safety System) Specialist at Socar PolymerICSS (Integrated Control/Safety System) Specialist at Socar Polymer