Adolfo Estrada
Peoria
Summary
Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.
Overview
12
12
years of professional experience
Work History
Lead Dispatcher
Healthlift
Phoenix
08.2021 - Current
- Coordinated daily dispatch schedules for medical transport services.
- Communicated effectively with drivers regarding route changes and urgent requests.
- Monitored vehicle locations using GPS tracking systems for optimal efficiency.
- Trained new dispatch staff on communication protocols and system usage.
- Collaborated with healthcare facilities to streamline patient pick-up and drop-off processes.
- Resolved scheduling conflicts by assessing priority of transport requests.
- Maintained accurate records of all dispatch activities and communications.
- Established positive relations with drivers, fostering a collaborative work environment that encouraged continuous improvement.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Resolved scheduling conflicts between drivers and customers, ensuring timely and effective service delivery.
- Responded promptly to emergencies by providing real time solutions based on experience and expertise.
- Developed and implemented strategies for efficient dispatching of drivers and vehicles in response to customer demands.
- Investigated complaints from customers regarding late arrivals or missed pickups.
Dispatch Manager
Netcor Transports
Phoenix
02.2014 - 08.2021
- Coordinated driver schedules to optimize route efficiency and delivery times.
- Managed communication between dispatch team and drivers throughout the day.
- Oversaw load assignments to ensure timely deliveries and resource allocation.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Coordinated daily routing and scheduling for drivers to optimize delivery times and reduce fuel consumption.
- Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
- Trained new dispatch staff on processes and software systems used in operations.
- Monitored vehicle performance and addressed maintenance needs promptly.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Collaborated with management to refine dispatch procedures for improved efficiency.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Analyzed dispatch data to identify trends, improve processes, and increase overall efficiency.
- Analyzed data to identify trends in customer orders and optimize routes for maximum efficiency.
- Implemented a driver reward and recognition program to boost morale and encourage high performance.
- Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
- Collaborated with the customer service team to resolve delivery issues promptly, enhancing customer satisfaction.
- Developed and maintained strong communication lines with drivers to address any issues or changes in real-time.
- Worked with routing specialists, route managers and service department to optimize routes.
- Worked with routing specialists, route managers and service department to optimize routes.
Education
Bell High School
Bell Some College (No Degree) - General Studies
East Los Angeles College
Monterey Park, CASome College (No Degree) - Sports Management
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Dispatch management
- Dispatch procedures
- Dispatch oversight
- Route planning
- Order routing
- Route adjustments
- Strong leadership
- Emergency response
- Incident documentation
- Order processing
- Customer service
- New hire training
- Attention to detail
- Quick decision making
- Conflict resolution
- Problem resolution
- Communication skill's
- Critical thinking
- Route navigation
Languages
Spanish
Native/ Bilingual
Affiliations
- Active athlete playing league baseball.
References
References available upon request.
Timeline
Lead Dispatcher
Healthlift
08.2021 - Current
Dispatch Manager
Netcor Transports
02.2014 - 08.2021
Bell High School
Some College (No Degree) - General Studies
East Los Angeles College
Some College (No Degree) - Sports Management
Maricopa Community Colleges, Phoenix College