ADRIA CRUZ
Phoenix
Summary
Dedicated healthcare support professional with experience in patient access, patient care support, insurance verification, EHR systems, and administrative healthcare operations. Skilled in compassionate patient communication, accurate documentation, confidentiality, customer service, Microsoft Office, data entry, and multitasking in fast-paced healthcare and service settings.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Contact Representative
U.S. Department of Health and Human Services (HHS)
07.2024 - 05.2026
- Provided patient access and administrative support by checking in patients, verifying demographics, updating contact information, and assisting with forms and appointment-related information.
- Verified insurance information, supported benefits-related inquiries, and navigated EHR systems and multiple internal databases with accuracy.
- Responded to high call volumes while documenting interactions, case inquiries, patient information, and administrative updates in internal systems.
- Protected sensitive information and maintained confidentiality while following HIPAA expectations and professional healthcare standards.
- Assisted patients and customers with questions, concerns, paperwork, and service guidance using clear communication and compassionate customer service.
- Used Microsoft Word, Microsoft Excel, data entry, phone systems, and database tools to organize documentation and maintain accurate records while multitasking.
Home Cleaner
Maid Easy
04.2024 - 07.2024
- Performed residential cleaning services with strong attention to detail, reliability, time management, and professionalism.
- Maintained cleanliness standards in kitchens, bathrooms, bedrooms, and common areas while supporting positive client experiences.
Janitorial Worker
Merchants Building Maintenance
10.2022 - 01.2024
- Maintained cleanliness and sanitation of commercial properties, including sweeping, mopping, trash removal, restroom maintenance, and routine facility cleaning.
- Followed safety procedures, handled cleaning equipment responsibly, and worked independently to complete assigned tasks efficiently.
Server
IHOP
08.2021 - 10.2022
- Delivered customer service in a fast-paced restaurant setting; took orders accurately, handled transactions, managed multiple tables, and resolved guest concerns professionally.
Server
Applebee's
08.2021 - 12.2021
- Provided attentive dining service, maintained clean dining areas, and collaborated with kitchen and front-of-house staff during busy shifts.
Warehouse Associate
Amazon
06.2021 - 08.2021
- Processed, packed, and prepared customer orders while meeting productivity, accuracy, safety, inventory handling, and workflow expectations.
Apparel Associate
Walmart
02.2020 - 05.2020
- Assisted customers and organized merchandise displays to enhance shopping experience, stocked inventory to ensure product availability, supported fitting room operations for customer convenience, and maintained department presentation during high-volume store hours to create an inviting atmosphere.
Education
General Education -
Ombudsman High School
Parker, AZ 08.2014 - 06.2018
Skills
- Patient access support
- Insurance verification
- EHR systems
- Patient check-in
- Demographic updates
- Forms and documentation
- HIPAA confidentiality
- Data entry
- Records administration
- Multiple database navigation
- Problem solving
- Time management
- Customer service
- Teamwork
- Communication
Certification
- CPR Certified
- Non-Violent Crisis Training
- Food Handler Certification
Additional Information
Reliable transportation, Flexible scheduling, Able to work in fast-paced environments
Timeline
Contact Representative
U.S. Department of Health and Human Services (HHS)
07.2024 - 05.2026
Home Cleaner
Maid Easy
04.2024 - 07.2024
Janitorial Worker
Merchants Building Maintenance
10.2022 - 01.2024
Server
IHOP
08.2021 - 10.2022
Server
Applebee's
08.2021 - 12.2021
Warehouse Associate
Amazon
06.2021 - 08.2021
Apparel Associate
Walmart
02.2020 - 05.2020
General Education -
Ombudsman High School
08.2014 - 06.2018