Adrian Bebura
Phoenix,AZ
Summary
Microsoft 365 Administrator with a proven track record at Swift Transportation, excelling in issue resolution and user support. Expert in managing Microsoft 365 services and enhancing communication systems. Recognized for attention to detail and effective collaboration, driving improvements in software quality and user experience. Committed to optimizing IT solutions and ensuring compliance.
Overview
14
14
years of professional experience
Work History
Microsoft 365 Administrator
Swift Transportation
02.2019 - Current
- Administer and maintain Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
- Provide in-organization technical support for employees, resolving Microsoft 365, Teams, and phone system issues.
- Manage user accounts, licenses, permissions, and security policies across the Microsoft 365 environment.
- Monitor and support Unified Communications systems, including audio, video, and graphics moderation during Microsoft Teams meetings.
- Collaborate with IT teams to implement updates, optimize configurations, and ensure compliance with security standards.
Software Developer
Swift Transportation
04.2018 - 02.2019
- Developed and maintained software applications to streamline transportation logistics.
- Implemented code reviews and best practices to enhance software quality and reduce bugs.
- Conducted system testing and debugging to ensure compliance with industry standards and regulations.
- Collaborated with cross-functional teams to identify system requirements and improve user experience.
Helpdesk Technician
Swift Transportation
06.2011 - 04.2018
- Provided first-level IT support, resolving employees’ software and hardware issues.
- Managed ticketing system, ensuring timely resolution of customer inquiries.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
Bachelor of Science - University OF Arizona Global Campus
University of Arizona, Global Campus
Phoenix, AZAssociate of Science - Information Technology
ITT Technical Institute
Phoenix, AZ06-2016
Skills
- Issue resolution
- Hardware repair
- Remote system analysis
- Software updates
- Customer service
- Attention to detail
- Recordkeeping and file management
Timeline
Microsoft 365 Administrator
Swift Transportation
02.2019 - Current
Software Developer
Swift Transportation
04.2018 - 02.2019
Helpdesk Technician
Swift Transportation
06.2011 - 04.2018
Bachelor of Science - University OF Arizona Global Campus
University of Arizona, Global Campus
Associate of Science - Information Technology
ITT Technical Institute