Adrian Corral
Phoenix
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Banker
Wells Fargo
07.2024 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Established strong relationships with small business owners, earning trust as a reliable financial advisor.
- Increased small business client satisfaction by providing tailored financial solutions and exceptional customer service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
ECC Retention II
State Farm
04.2023 - Current
- Retaining consumer auto policies through utilization of customer service skills and resources
- Using active listening skills to identify customer issues and provide solutions that best fit their needs
- Reviewing and submitting applications or policy changes to satisfy our customer needs while staying in compliance with company standards.
Portfolio Service Advisor 1
Silicon Valley Bank
09.2022 - 03.2023
- Onboarding of new clients or opening additional accounts which included coordination of activities with cross functional partners
- Worked closely with internal partners such as quality assurance and implementation to assure we met our service level agreements
- Performed precise and detailed data collection through observations and documentation.
Integrated solutions Consultant
AT&T
04.2022 - 09.2022
- Created and implemented sales strategies to maximize clients experience and my performance
- Visited establishments to evaluate needs and to promote product and service sales.
Sr. Client services Rep
Bank Of America
06.2021 - 01.2022
- Consistently met and exceeded metrics such as quality control, average handle time and customer satisfaction
- Collected data from internal and external clients while assisting them with a variety of banking inquiries.
Personal Banker
Wells Fargo
11.2019 - 06.2021
- Created and maintained relationships with consumer and business clients by proactive outreach and asking questions to learn their financial needs
- Awarded for 5 years of demonstrating the highest caliber of service and excellence to Wells Fargo customers, employees, and shareholders.
Escalation Specialist
Wells Fargo
07.2018 - 11.2019
- Delivered high performance results in de-escalating calls at the highest level
- Expanded my scope by attending projects and training new hires.
Premier Phone Banker
Wells Fargo
01.2017 - 07.2018
- Consistently provided excellent service to the most prestigious clients during their financial difficulties and assisted them to be financially successful.
Education
Betty H Fairfax
05-2015
Skills
- Relationship building
- Customer satisfaction
- Client relationship management
- Attention to detail
- Interpersonal skills
- Reliable and responsible
- Banking policies and procedures
Certification
- Property & Casualty
- Personal Trainer
Accomplishments
- Received multiple rewards for meeting and exceeding metrics, successfully promoted to multiple positions.
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker
Wells Fargo
07.2024 - Current
ECC Retention II
State Farm
04.2023 - Current
Portfolio Service Advisor 1
Silicon Valley Bank
09.2022 - 03.2023
Integrated solutions Consultant
AT&T
04.2022 - 09.2022
Sr. Client services Rep
Bank Of America
06.2021 - 01.2022
Personal Banker
Wells Fargo
11.2019 - 06.2021
Escalation Specialist
Wells Fargo
07.2018 - 11.2019
Premier Phone Banker
Wells Fargo
01.2017 - 07.2018
Betty H Fairfax
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