Adrian Gregoire
Phoenix
Summary
Detail-oriented Auto Adjuster offering 1 year of claims experience. Strong knowledge of insurance processes and documentation skills to take on multiple cases while meeting all departmental metrics. Known for being a team player, problem-solving, and having a results-oriented mindset. Committed to making meaningful contributions and supporting USAA members during their claims process.
Overview
13
13
years of professional experience
Work History
Associate Auto Adjuster
USAA
Phoenix, AZ
03.2023 - Current
- Evaluated and investigated over 200 non-injury auto claims in 2024 while maintaining a QFC score of 60% or above for each month.
- Enhanced member satisfaction by delivering honest advice to policyholders in regards to their claim. Current running MSAT box score at 83%.
- Supported Express auto CAT team, handling over 800 CAT claims (as a team) from May 2024 to June 2024
- Assisted L&D by sitting with 3 new MSRs who were participating in Express Live/Lab work.
- Selected by department leadership to participate in "Power Hour," providing assistance for 36+ Express MSRs, for 4 hours a week, with various claims questions/concerns.
- One of three MSRs in PHX selected as a 'PTP Champ' to support the entire Express department with desktop management. So far, have provided 1:1 PTP trainings to 11 new new or under-performing MSRs
Account Executive
Checkr, Inc
San Francisco, CA
01.2023 - 01.2024
- Developed and implemented a strategic sales plan, resulting in a 20% revenue increase.
- Managed a portfolio of 50+ clients through effective prospecting, relationship-
building, and upselling strategies. - Evaluated client business needs to identify appropriate product lines for customers.
Account Manager
Secureframe, Inc
Denver, CO
05.2020 - 01.2023
- Managed 15+ major customer accounts to deliver various compliance solutions to support private and federal requirements.
- Evaluated client business needs to identify appropriate product lines for customers and coordinate with the product development team to de ne new value-added services.
Machinist Mate
US Navy
Norfolk, VA
02.2012 - 02.2016
- Operated and maintained complex machinery, troubleshooting and repairing equipment to minimize downtime and increase production efficiency.
- Provided administration management for all machine-calibration operations aboard US CVN-72.
Education
Bachelor of Arts - History
Arizona State University
Tempe, AZ05-2020
Timeline
Associate Auto Adjuster
USAA
03.2023 - Current
Account Executive
Checkr, Inc
01.2023 - 01.2024
Account Manager
Secureframe, Inc
05.2020 - 01.2023
Machinist Mate
US Navy
02.2012 - 02.2016
Bachelor of Arts - History
Arizona State University