Summary
Overview
Work History
Education
Timeline
Generic

Adrian Gregoire

Phoenix

Summary

Detail-oriented Auto Adjuster offering 1 year of claims experience. Strong knowledge of insurance processes and documentation skills to take on multiple cases while meeting all departmental metrics. Known for being a team player, problem-solving, and having a results-oriented mindset. Committed to making meaningful contributions and supporting USAA members during their claims process.

Overview

13
13
years of professional experience

Work History

Associate Auto Adjuster

USAA
03.2023 - Current
  • Evaluated and investigated over 200 non-injury auto claims in 2024 while maintaining a QFC score of 60% or above for each month.
  • Enhanced member satisfaction by delivering honest advice to policyholders in regards to their claim. Current running MSAT box score at 83%.
  • Supported Express auto CAT team, handling over 800 CAT claims (as a team) from May 2024 to June 2024
  • Assisted L&D by sitting with 3 new MSRs who were participating in Express Live/Lab work.
  • Selected by department leadership to participate in "Power Hour," providing assistance for 36+ Express MSRs, for 4 hours a week, with various claims questions/concerns.
  • One of three MSRs in PHX selected as a 'PTP Champ' to support the entire Express department with desktop management. So far, have provided 1:1 PTP trainings to 11 new new or under-performing MSRs

Account Executive

Checkr, Inc
01.2023 - 01.2024
  • Developed and implemented a strategic sales plan, resulting in a 20% revenue increase.
  • Managed a portfolio of 50+ clients through effective prospecting, relationship-
    building, and upselling strategies.
  • Evaluated client business needs to identify appropriate product lines for customers.

Account Manager

Secureframe, Inc
05.2020 - 01.2023
  • Managed 15+ major customer accounts to deliver various compliance solutions to support private and federal requirements.
  • Evaluated client business needs to identify appropriate product lines for customers and coordinate with the product development team to de ne new value-added services.

Machinist Mate

US Navy
02.2012 - 02.2016
  • Operated and maintained complex machinery, troubleshooting and repairing equipment to minimize downtime and increase production efficiency.
  • Provided administration management for all machine-calibration operations aboard US CVN-72.

Education

Bachelor of Arts - History

Arizona State University
Tempe, AZ
05-2020

Timeline

Associate Auto Adjuster

USAA
03.2023 - Current

Account Executive

Checkr, Inc
01.2023 - 01.2024

Account Manager

Secureframe, Inc
05.2020 - 01.2023

Machinist Mate

US Navy
02.2012 - 02.2016

Bachelor of Arts - History

Arizona State University

Similar Profiles

CREATE PROFILE
Adrian Gregoire