Adrian Payton
Glendale
Summary
Detail-oriented technology professional prepared to excel in system maintenance and troubleshooting. Background includes ensuring system reliability and efficiency through effective problem resolution and technical expertise. Known for strong team collaboration and adaptability to changing project needs, consistently leveraging skills in diagnostics and system optimization to deliver results.
Overview
14
14
years of professional experience
Work History
Automated Material Handling Systems Technician
Taiwan Semiconductor Manufacturing Company Through Randstad Staffing
05.2025 - 12.2025
- Diagnosed and resolved equipment malfunctions, minimizing downtime through effective troubleshooting techniques.
- Collaborated with team members to improve operational workflows, enhancing efficiency in service delivery.
- Conducted routine inspections and preventive maintenance to uphold safety standards and compliance requirements.
- Documented technical issues and solutions in a detailed manner to support ongoing knowledge management efforts.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Logistics Specialist
Amazon Logistics Through INsight Global
12.2024 - 03.2025
- Developed and implemented standard operating procedures to enhance workflow consistency.
- Coordinated logistics operations to optimize supply chain efficiency and reduce delays.
- Fostered a culture of continuous improvement within the logistics team by promoting best practices, encouraging innovation, and providing regular feedback on individual performance.
- Coordinated emergency response efforts during unexpected disruptions or delays in the supply chain network-minimizing negative impacts on customers and maintaining business continuity.
Customer Account Representative
Consumer Cellular
03.2023 - 01.2024
- Assisted customers with inquiries, providing accurate information and timely resolutions.
- Processed account changes, ensuring data accuracy and compliance with company policies.
- Collaborated with team members to enhance customer satisfaction through effective communication.
- Utilized CRM systems to track interactions and manage customer accounts efficiently.
- Guided customers through billing processes, clarifying charges and payment options.
Policy Service Representative
Lincoln Heritage Life Insurance
01.2017 - 10.2022
- Processed policy service requests accurately and efficiently, enhancing customer satisfaction.
- Communicated with clients to clarify policy details and resolve inquiries promptly.
- Assisted in updating client information within the policy management system, ensuring data integrity.
- Collaborated with team members to improve workflow processes and reduce response times.
- Achieved high levels of accuracy in policy documentation by diligently reviewing and correcting errors before submission.
- Assisted customers with claims submissions, ensuring they received timely payments according to their policies.
Quality Assurance Analyst
Concentrix
10.2014 - 11.2016
- Analyzed application performance to identify defects and recommend corrective actions.
- Collaborated with cross-functional teams to define quality standards and testing requirements.
- Conducted regression testing to validate system updates and enhancements effectively.
- Mentored junior QA analysts on best practices in testing methodologies and tools.
- Mentored and coached team members on QA topics and strategies.
- Reported progress, test metrics and results to project stakeholders.
Support Specialist
Direct Energy
05.2012 - 09.2014
- Provided technical support to users, troubleshooting software and hardware issues effectively.
- Developed process documentation, streamlining support procedures for improved efficiency.
- Analyzed user feedback to identify common issues, contributing to system enhancements and updates.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Education
Associate of Science - Engineering Physics
Maricopa Community Colleges, Phoenix College
Phoenix, AZ09-2021
Skills
- Network troubleshooting
- Remote support
- System maintenance
- Hardware diagnostics
- Microsoft Excel
- Financial management
- MS office suite
- Flexible team player
Interests
Coding, Hiking, Photography
Timeline
Automated Material Handling Systems Technician
Taiwan Semiconductor Manufacturing Company Through Randstad Staffing
05.2025 - 12.2025
Logistics Specialist
Amazon Logistics Through INsight Global
12.2024 - 03.2025
Customer Account Representative
Consumer Cellular
03.2023 - 01.2024
Policy Service Representative
Lincoln Heritage Life Insurance
01.2017 - 10.2022
Quality Assurance Analyst
Concentrix
10.2014 - 11.2016
Support Specialist
Direct Energy
05.2012 - 09.2014
Associate of Science - Engineering Physics
Maricopa Community Colleges, Phoenix College