ADRIAN VARGAS MELCHOR
Gilbert
Summary
Seeking an exciting step into a lead position as a Lead Loan Servicing Representative where I can enhance and utilize my current expertise, investigative, account resolution skills. While bring several years of Charge off and Collections accounts experience with the last 6 months of demonstrating leadership and support within the Loss Recovery department.
Overview
5
5
years of professional experience
Work History
Senior Account Resolution Representative
Wells Fargo
Chandler
02.2021 - Current
- Receiving inbound calls from customers & internal department transfers regarding their auto loan accounts over 120+ days delinquent.
- Outbound calls to communicate with customers regarding their default account and providing short term and long-term resolution options.
- Dealership communication and negotiation to resolve the remaining balances on the charge off accounts or any remaining balances after insurance payments.
- Analyzing and researching information on all incoming customer accounts that have recently charged off due to auto loan payment default.
- Mentored junior team members and managed employee relationships.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Led cross-functional teams to enhance project collaboration and communication.
- Coordinated meetings to discuss project updates and team performance feedback.
- Mentored junior staff, fostering a culture of continuous learning and development.
- Developed and implemented strategies to improve team performance and productivity.
- Identified training needs for staff members and developed appropriate programs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Some College (No Degree) - IT Network Security
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZSkills
- Collections
- Customer Service
- Team leadership
- Effective communication
- Adaptability strategies
- Influencing others
- Coaching and mentoring
- Training delivery
- Leadership/communication skills
- Bilingual
- Investigation
- Analytical Thinking
- Skip Tracing
- Leadership
- Training
- Negotiation
- Collaboration
- Telephone Etiquette
- Prioritization
- Deadline Management
- Goal Achievement
- Work Under Pressure
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- CARS
- ITOP
- ICMP
- FILENET
- SKIP
Timeline
Senior Account Resolution Representative
Wells Fargo
02.2021 - Current
Some College (No Degree) - IT Network Security
Maricopa Community Colleges, Chandler-Gilbert Community College