Summary
Overview
Work History
Education
Skills
Additional References
Affiliations
Languages
References
Timeline
Generic

ADRIANA CERVANTES

Avondale

Summary

Dynamic logistics professional with extensive experience at Press Logistics, excelling in route planning and performance reporting. Proven ability to enhance operational efficiency and ensure regulatory compliance while delivering exceptional customer service. Skilled in conflict resolution and team collaboration, consistently optimizing processes to meet service needs and improve delivery outcomes.

Overview

5
5
years of professional experience

Work History

Lead Night Dispatcher

Press Logistics
PHOENIX
06.2024 - Current
  • Responded promptly to customer inquiries regarding delivery status.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Addressed questions, problems or requests for service or equipment.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Provided guidance and support to drivers when needed while they were out on the road.
  • Documented services performed, operations information, and dispatch details in system.
  • Generated reports on weekly performance metrics such as on-time delivery rate, number of loads dispatched.
  • Ensured compliance with state regulations related to safety standards for commercial motor vehicles operation.
  • Oversaw communications within assigned territories.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.

Leasing Consultant

VISIONS APARTMENTS
PHOENIX
09.2022 - 02.2025
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Supervised production of annual rent, operating expense, and real estate tax adjustments.
  • Processed transfer requests from existing tenants who wished to move within the same building or complex.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Received rent payments and tracked transactions in accounting software.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Oversaw daily operations, maintenance, and administration of various properties.

Front Desk Agent

ALOFT HOTEL
Phoenix
01.2022 - 09.2022
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Computed bills, collected payments and made change for guests.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Inputted guest information into computer system accurately and securely.
  • Scheduled reservations for groups and special events.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Answered phones, responded to inquiries, and took messages.
  • Monitored security cameras in lobby area as needed.
  • Assisted with check-in and check-out procedures for guests.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.

Warehouse Logistics Manager

STITCH-FIX
Phoenix
01.2020 - 10.2020
  • Maintained records of all incoming shipments for tracking purposes.
  • Ensured compliance with applicable laws and regulations regarding workplace safety and security.
  • Coordinated with production staff to ensure timely delivery of goods from the warehouse.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Optimized inventory management system by implementing automated solutions such as robotic pickers or advanced conveyor systems.
  • Resolved issues related to staffing shortages or incorrect orders quickly and efficiently.
  • Monitored inventory levels and conducted regular audits of all items in the warehouse.
  • Evaluated employee performance regularly through observation and feedback sessions.

Education

Some College (No Degree) - Logistics And Supply Chain Management

University of Arizona
Tucson, AZ

Skills

  • Route planning
  • Vehicle tracking
  • Performance reporting
  • Regulatory compliance
  • Customer service
  • Equipment dispatching
  • Field supervision
  • Traffic analysis
  • Team collaboration
  • Conflict resolution
  • Time management
  • Communication skills
  • Dispatch software
  • Geographical expertise
  • Software proficiency
  • Equipment management
  • Dispatching procedures
  • Shift coordination
  • Emergency protocols
  • Service coordination
  • Schedule coordination
  • Monitoring field personnel
  • Call handling
  • Verbal and written communication
  • Technical aptitude
  • Problem-solving
  • Coordinating urgent deliveries
  • Tracking systems
  • Customer relations
  • Active listening
  • Improving operations
  • Prioritizing calls
  • Critical thinker
  • Customer relationship management
  • Decision-making

Additional References

Additional references available upon request.

Affiliations

  • Volunteer at Arizona Humane Society
  • Employee of the month 11/2024-January 2025

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Lead Night Dispatcher

Press Logistics
06.2024 - Current

Leasing Consultant

VISIONS APARTMENTS
09.2022 - 02.2025

Front Desk Agent

ALOFT HOTEL
01.2022 - 09.2022

Warehouse Logistics Manager

STITCH-FIX
01.2020 - 10.2020

Some College (No Degree) - Logistics And Supply Chain Management

University of Arizona

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ADRIANA CERVANTES