ADRIANA FERREIRA

Trion Solutions, Inc. – Nationwide PEO | NORTH SCOTTSDALE, ARIZONA
Director of Human Resources & West Coast Operations | 2019 – Present

As Director of HR and West Coast Operations for a nationwide Professional Employer Organization (PEO), I oversee all West Coast client accounts and lead HR governance, compliance, and operational strategy across multiple states and industries. I direct large-scale payroll operations exceeding $1 billion annually, ensure alignment with federal, state, and local labor laws, and serve as a trusted advisor to client executives on HR best practices, employee engagement, and organizational growth.

• Lead multi-state HR governance and compliance oversight, ensuring adherence to EEOC, FMLA, ADA, OSHA, USERRA, DOL, and IRS regulations.
• Manage end-to-end payroll operations for nationwide clients, safeguarding IRS compliance, audit readiness, and accuracy in processing over $1 billion annually.
• Partner with executive leadership and stakeholders to scale operations and grow the business, aligning HR and compliance strategy with organizational objectives.
• Develop, implement, and enforce policies, employee handbooks, and HR compliance frameworks tailored to diverse industries, reducing risk and increasing consistency.
• Serve as a strategic advisor to client executives and managers, coaching them on HR infrastructure, workforce culture, and employee engagement strategies to improve retention, accountability, and performance.
• Direct employee relations and workplace investigations, resolving complex compliance issues while minimizing liability and protecting organizational integrity.
• Supervise and coach HR and operations teams, driving scalable solutions for multi-state clients and fostering a culture of engagement, collaboration, and accountability.
• Lead team-building and employee engagement initiatives across West Coast operations and Trion’s North Scottsdale second headquarters, strengthening both internal teams and client-facing service delivery.

• Company Overview: Pacifica is a privately held, vertically integrated real estate developer, owner, investor, and investment manager. Pacifica's vast real estate portfolio includes hotels, mixed-use projects, development projects, master-planned communities, office, industrial buildings, retail shopping centers, senior housing assets, single-tenant leases, multifamily for rent and sale projects, and single-family communities throughout the United States, Mexico, and India. Founded in 1978, headquartered in San Diego, California, and employs nearly 10,000 employees in the US and Asia.
• Directed HR operations for an 8,500-employee enterprise, ensuring compliance with EEOC, FMLA, USERRA, OSHA, Workers’ Compensation, and federal/state labor laws.
• Drafted and implemented enterprise-wide policies, procedures, and employee handbooks, safeguarding against compliance risks and maintaining audit readiness.
• Delivered regulatory compliance with zero adverse audit findings across safety, documentation, and facility operations.
• Provided M&A HR support, aligning policies with federal labor legislation and facilitating seamless workforce integration.
• Oversaw visa (H-1B) processing and benefits administration, including 401(k) for 8,500 employees.
• Instituted safety programs that reduced workplace incidents by 30% through proactive risk management and OSHA compliance.
• Implemented a behavioral-based performance management system, reducing inconsistencies by 40% and increasing productivity by 60%.
• Designed and executed enterprise-wide employee engagement strategies, improving morale, retention, and overall workforce culture.
• Developed succession planning frameworks and promotion pathways to strengthen leadership pipelines and future readiness.
• Created, reviewed, and updated training programs to ensure compliance, accuracy, and effectiveness; evaluated outcomes to drive continuous improvement.
• Partnered with management on performance evaluations, coaching, dispute resolution, and supervisory practices to reinforce accountability and strengthen culture.
• Fostered inclusivity and transparency through an 'open-door' policy, encouraging employee communication and early resolution of issues.
• Collaborated with senior leadership to align operations strategy with corporate growth objectives, driving a 25% revenue increase.
• Spearheaded process improvement initiatives that reduced operational costs by 15% while improving service levels.
• Directed operational transformation programs that increased departmental efficiency by 20% across all business units.
• Maintained optimal staffing levels by proactively managing recruitment pipelines and workforce planning across multiple divisions.
• Strengthened cross-functional communication and workflow, liaising between divisions to eliminate silos and increase organizational effectiveness.
• Developed and implemented comprehensive HR strategies aligned with organizational goals.

• Company Overview: Southwest Airlines is one of the major airlines in the United States and the world's largest low-cost carrier. It is headquartered in Dallas, TX, and has nearly 60,000 employees.
• Liaised across multiple business divisions to strengthen communication channels and align operational goals.
• Conducted company-wide town hall meetings to convey organizational updates, improve transparency, and foster a unified culture.
• Represented the organization at civic and community functions to enhance corporate reputation and cultivate new business opportunities.
• Educated management teams on policy implementation and enforcement, preventing employee legal entanglements and ensuring compliance with employment law.
• Partnered with the Transportation Security Administration to implement risk management measures, safeguarding operations and workforce security.
• Streamlined complaint and grievance processes by creating consistent policy guidance, ensuring fair and accurate investigations.
• Adhered to and enforced union contracts, providing best-practice HR support in employee relations, labor compliance, and grievance resolution.
• Designed and implemented a comprehensive new-hire program, incorporating onboarding, training initiatives, and document processing for improved integration.
• Facilitated onboarding sessions and on-the-job training, strengthening new employee job knowledge, compliance awareness, and long-term retention.
• Delivered ongoing guidance on policies and procedures to harmonize workforce practices and promote a culture of accountability.
• Forecasted personnel demands and developed forward-thinking HR and operational strategies to meet evolving business needs.
• Created and managed employee scheduling in accordance with union guidelines, ensuring operational continuity and workforce compliance.
• Southwest Airlines is one of the major airlines in the United States and the world's largest low-cost carrier. It is headquartered in Dallas, TX, and has nearly 60,000 employees.

• Company Overview: Specializes in Building and Office Cleaning Services.
• Oversaw scheduling, itineraries, and corporate events, streamlining procedures to improve efficiency for executives, employees, and guests.
• Interpreted management directives and formalized administrative processes, ensuring consistency and compliance across departments.
• Established efficient workflow systems, monitored productivity, and implemented process improvements that elevated organizational effectiveness.
• Developed and led a high-performing administrative team, providing coaching, mentoring, and professional development opportunities to strengthen capability and engagement.
• Supported employees with day-to-day problem-solving by applying analytical and motivational strategies, improving collaboration and morale.
• Enhanced teamwork by preparing clear meeting materials, facilitating communication, and documenting action plans for stakeholders.
• Integrated logistics and workflow systems into company processes, improving order management, cost control, and operational oversight.
• Aggregated and analyzed administrative cost data, preparing corporate-level budgets and financial reports to support executive decision-making.
• Maintained both physical and digital records with strict accuracy and accessibility, supporting compliance and operational transparency.
• Produced professional documents, spreadsheets, and presentations for both internal and external audiences using the MS Office suite.
• Interacted with customers and stakeholders in a professional manner, ensuring accurate information, issue resolution, and seamless connection to company resources.
• Communicated corporate objectives and policy changes across all divisions through standardized correspondence and updated SOPs, ensuring alignment and compliance enterprise wide.
• Developed and enforced protocols for file and records management, maintaining compliance with safety and data privacy regulations to prevent breaches and misuse.
• Tracked, reconciled, and audited expenses to ensure accurate and compliant financial records, supporting operational transparency and regulatory adherence.
• Streamlined administrative processes to improve operational efficiency while reducing compliance risks.
• Hired, trained, and managed staff while establishing departmental goals, conducting performance reviews, and overseeing salary administration in alignment with corporate policies.
• Built a high-performing administrative team by delivering coaching, mentorship, and career development opportunities that enhanced retention and productivity.
• Established a high-performance culture of accountability and professional growth by implementing structured feedback systems, motivational leadership, and results-oriented performance management practices.
• Specializes in Building and Office Cleaning Services.

• Company Overview: ARRK is one of the world’s most extensive product development specialists. Its origins date back to 1948 in Osaka, Japan, and it has evolved into a global leader in product development.
• Planned and coordinated workforce strategies to maximize employee talents, aligning staffing with organizational objectives.
• Oversaw full-cycle recruitment, interviewing, selection, and onboarding processes for domestic and international employees, ensuring compliance with U.S. and Mexican labor laws.
• Developed and supervised onboarding and offboarding programs for U.S. and Mexico employees, maintaining cross-border compliance standards.
• Served as a strategic HR consultant to leadership, advising on equal employment opportunity, anti-harassment practices, and employee relations matters.
• Handled staffing concerns, mediated disputes, and directed disciplinary procedures, fostering accountability and fairness.
• Linked senior management with employees across U.S. and Mexico operations, strengthening communication and organizational alignment.
• Planned and administered employee benefits programs for U.S. and Mexico contracted employees, ensuring competitiveness and compliance.
• Managed corporate immigration programs, including H-1B visa processing and international employment documentation.
• Translated and interpreted legal and employment documentation to ensure accurate compliance and communication across borders.
• Directed and supervised the work of HR specialists and support staff, driving operational excellence and HR service delivery.
• Processed and approved payroll for 500+ U.S. employees and Mexico-based co-employed staff, maintaining accuracy and international compliance.
• Coordinated HR and operations support for a 500-employee U.S. workforce, driving engagement, compliance, and productivity.
• ARRK is one of the world’s most extensive product development specialists. Its origins date back to 1948 in Osaka, Japan, and it has evolved into a global leader in product development.

• Company Overview: Sanmina is an American electronics manufacturing services (EMS) provider headquartered in San Jose, California. It serves original equipment manufacturers in communications and computer hardware. The firm has nearly 80 manufacturing sites and is one of the world’s largest independent manufacturers of printed circuit boards and backplanes.
• Directed human resources and operations functions for one of the world’s largest independent electronics manufacturers, a Fortune 500 company with 80+ global sites, ensuring compliance, workforce alignment, and employee engagement within a highly regulated, fast-paced manufacturing environment.
• Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals, and timelines.
• Contributed to estimating and presenting project costs before project kick-off to set expectations, promote accountability, and maintain sustainable profit margins.
• Maintained tactical control of project budgets and timelines, ensuring resources were optimized and schedule targets met.
• Escalated incidents appropriately to remain compliant with company standards and industry regulations.
• Directed risk management efforts to prevent cost escalations, delays, and operational failures, safeguarding project success.
• Applied industry best practices to improve project management processes and ensure consistent quality assurance for clients.
• Interacted directly with customers to understand preferences and specifications, delivering projects that met expectations while maintaining budget adherence.
• Prepared, maintained, and distributed project reports to stakeholders, promoting data-driven decision-making.
• Conducted technical research and communicated findings in clear, actionable terms for both staff and clients.
• Compiled and uploaded multi-source data using CFT systems, enhancing knowledge-sharing and project tracking.
• Partnered closely with project members and stakeholders to identify issues early, resolve problems quickly, and maintain alignment with organizational goals.
• Produced daily Excess and Obsolete (E&O) reports, keeping customers and senior leaders informed of progress, risks, and corrective actions.
• Delivered regular project status updates to stakeholders, ensuring transparency and accountability in execution.
• Adjusted project plans dynamically to respond to evolving targets, staffing changes, and operational specifications, minimizing disruption and safeguarding outcomes.
• Balanced customer requirements with organizational standards to maintain compliance, profitability, and service quality.
• Sanmina is an American electronics manufacturing services (EMS) provider headquartered in San Jose, California. It serves original equipment manufacturers in communications and computer hardware. The firm has nearly 80 manufacturing sites and is one of the world’s largest independent manufacturers of printed circuit boards and backplanes.