Adriana Gomez

• Handled 50 - 60 invoices a day
• Pursue outstanding payments
• Communicate with customers to answer questions
• Verify that customers are billed correctly
• Identified, researched, and resolved billing issues
• Reconcile account discrepancies
• Addressing any billing problems or disagreements
• Provided excellent customer service, developing and maintaining client relationships
• Worked with multiple departments to check proper billing information.
• Developed and maintained billing procedures to make timely payments.

• Successfully completed a long-term contract assignment to assist internal colleagues through a software implementation
• Took high volume inbound and outbound calls to internal colleagues
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.

• Handle 90-100 calls daily, with duties including, establishing customer accounts by negotiating and documenting service type, retrieving customer data, presenting relevant product information, attempt to retain customers who called to cancel services by probing for cancellation reasons and offering alternatives
• Provided standard information and educating regarding service options, charges, billing and contracts
• Listened for and identified opportunities to cross sell additional products and services, identified and resolved problems in a timely manner
• Support other service lines when required.

Customer Service, SmartPractice

• Assisted customers with accounting issues
• Personalized medical products front and back office items
• Handled 80-100 calls daily
• Faxed and emailed promotional items to customers
• Assisted customer with placing medical orders on the website
• Took care of any discrepancies
• Handled any billing questions and took payments over the phone

Account Manager, SmartPractice

• Made 80-70 outbound calls to potential customers
• Built customer relationships
• Took roll over inbound customer calls
• Ran reports for holding orders
• Processed custom orders
• Looked for opportunities to cross-sell, up-sell and suggestive sell products and services