Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Adriana Martins

Gilbert

Summary

Dynamic professional with a proven track record at the Town of Gilbert, excelling in customer service and organizational skills. Adept at managing complex case procedures and maintaining meticulous records, while fostering teamwork and collaboration. Multilingual in Portuguese and Spanish, enhancing communication with diverse clientele. Committed to delivering accurate and efficient support in fast-paced environments.


Overview

19
19
years of professional experience
1
1
Certification

Work History

Court Service III

Town of Gilbert - Court
10.2009 - 03.2025
  • Recorded monies posted for bonds, public defender fees, clerk fees, restitution and fines into the court electronic case management system, while abiding by minimum accounting standards.
  • Completed daily cash balance report to ensure accuracy of all payments received.
  • Managed the daily in-custody case procedures, obtained citations and ensured the new cases were properly entered into the court case management system, and ready for judicial review.
  • Entered new cases from long form complaints filed by law enforcement and Prosecutor Agencies. Researched for prior cases and reviewed for accuracy.
  • Entered court dates for new citations, in custody, and cases coming out of warrant status. Additionally issued summons for long form complaints, and notified all parties of upcoming hearings via US mail and/or electronically.
  • Organized and prepared court docket, including location files for court.
  • Provided customer service by assisting customers in person or over the phone, by responding to question and concerns, court policy and procedure, case status and judicial rulings.
  • Provided support to law enforcement for executing search warrant, and maintained records and retention of all search warrants created by the court
  • Issued payment plans, MADD orders, Community service hours, Counseling appointments, and UI referral per judicial order.
  • Participated in training of new employees.
  • Assisted Judges in the coatrooms.
  • Certified as a Spanish Translator.



Administrative Assistant

Town of Gilbert - Public Works
04.2006 - 10.2009
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Education

Associate of Arts - General Studies

Weber State University
Ogden, UT

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Outstanding customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Computer skills
  • Multilingual (Portuguese and Spanish)

Certification

  • Licensed as Nail Technician
  • Licensed as an Esthetician

Languages

Spanish
Professional Working
Portuguese
Native or Bilingual

Timeline

Court Service III

Town of Gilbert - Court
10.2009 - 03.2025

Administrative Assistant

Town of Gilbert - Public Works
04.2006 - 10.2009

Associate of Arts - General Studies

Weber State University

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Adriana Martins