Adriana Montenegro
Tucson
Summary
Customer focused aviation and hospitality professional with over 4 years of experience delivering exceptional customer service in airline, resort, retail environments. Proven ability to maintain safety standards, resolve customer concerns, and provide personalized service in fast paced, high pressure settings. Experienced working with diverse populations while demonstrating professionalism, adaptability, and teamwork. Committed to creating a safe, welcoming and memorable travel experience for every customer.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Flight Attendant
Mesa Airlines
Houston, TX
12.2023 - 11.2024
- Ensured passenger safety and compliance with FAA regulations during all phases of flight
- Conducted pre flight safety inspections and verified emergency equipments readiness prior to departure
- Collaborated closely with flight deck and cabin crew members during approximately 300 flights to ensure safe and efficient operations
- Resolved passenger concerns and onboard issues, contributing to improve customer satisfaction and positive travel experience
- Responded effectively to flight delays, schedule changes, and unexpected operational challenges.
- Delivered exceptional customer service to an average of 75+ passengers per flight while maintaining a calm professional demeanor.
- Assisted passengers with boarding, seating, baggage storage, special accommodation
Spa Group Coordinator
Westin La Paloma Resort & Spa
Tucson, AZ
02.2025 - Current
- Coordinated group bookings and event logistics for seamless guest experiences.
- Managed communication between departments to support efficient operations during events.
- Greeted and assisted guests, ensuring a welcoming atmosphere throughout spa facilities.
- Managed appointment scheduling using spa management software to optimize therapist availability and client flow.
- Trained new team members on operational procedures and customer service best practices for consistency in service delivery.
Front End Associate
Walmart
Tucson, AZ
05.2021 - 11.2023
- Processed an average of 150+ transactions daily with 100% accuracy in cash register operations, including handling cash, checks, and credit card payments, while adhering to food safety standards.
- Maintained composure while handling difficult customer interactions and high traffic periods.
- Supported team operations through stocking, merchandising, and front end customer assistance
- Demonstrated strong multitasking abilities while balancing customer service and operational responsibilities.
- Assisted 50+ customers daily in locating items, completing purchases, joining rewards programs, achieving a 95% customer satisfaction rate and becoming a preferred associate for regular customers..
Education
High School -
Marana High School
05.2023
Associate of Arts - Business Fundamental
University of Phoenix
09.2025
Bachelor of Science - Business Management
University of Phoenix
11.2027
Skills
- Passenger safety and emergency preparedness
- Conflict resolution and De-escalation
- Cultural Awareness and Inclusivity
- FAA Safety Compliance
- Strong Work Ethic and Reliability
- Customer Services Excellence
- Team Collaboration
- Time Management and Punctuality
Certification
- FAA Safety Compliance Training
- CPR & First Aid Certification
- Arizona Title 4 & ANAB Food Handlers Certification
- Bartending and Mixology Certification
Timeline
Spa Group Coordinator
Westin La Paloma Resort & Spa
02.2025 - Current
Flight Attendant
Mesa Airlines
12.2023 - 11.2024
Front End Associate
Walmart
05.2021 - 11.2023
High School -
Marana High School
Associate of Arts - Business Fundamental
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
Additional Qualifications
- Able to work flexible schedules including nights, weekends, holidays, and internationals travel
- Experience serving diverse populations and delivering personalized customer service
- Willing to relocate and travel extensively
- Authorized to work in United States