Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adriana Noriega

San Luis

Summary

Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Tattoo Artist

Black Onyx Empire Tattoo
05.2023 - Current
  • Created custom tattoo designs for customers.
  • Utilized photographs and sketches from customers to develop ideas.
  • Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.
  • Contributed to a positive studio atmosphere by fostering teamwork among staff members and encouraging open communication.
  • Performed clean, high-quality work at all times.
  • Maintained schedule and kept appointment times.

Financial Customer Service Representative

Empower
03.2022 - 05.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Sales Associate

Conns Home Plus
06.2019 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Completed orders and organized product deliveries to meet customer timetables.

Sales Associate

Ashleys Furniture
01.2016 - 03.2019
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Tracked stock using company inventory management software.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Developed, marketed and sold full range of products and support services.

Customer Service Team Lead

ACT
08.2013 - 03.2016
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Provided primary customer support to internal and external customers.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

Education

High School Diploma -

Copper Hills High School
West Jordan, UT
05.2013

Skills

  • Upselling Products and Services
  • Needs Assessment
  • Call Documentation
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Customer Transactions
  • Customer Data Confidentiality
  • Customer Account Management
  • Responding to Difficult Customers
  • Account Management Software
  • Sales Quota Achievement
  • Administrative and Office Support
  • Call Volume and Quality Metrics
  • Appointment scheduling
  • Sanitation procedures
  • Money handling

Languages

Spanish
Native or Bilingual

Timeline

Tattoo Artist

Black Onyx Empire Tattoo
05.2023 - Current

Financial Customer Service Representative

Empower
03.2022 - 05.2023

Sales Associate

Conns Home Plus
06.2019 - 03.2022

Sales Associate

Ashleys Furniture
01.2016 - 03.2019

Customer Service Team Lead

ACT
08.2013 - 03.2016

High School Diploma -

Copper Hills High School
Adriana Noriega