Adriana Valenzuela
Phoenix
Summary
Experienced with leading cafe operations, ensuring smooth daily activities and customer satisfaction. Utilizes strong organizational skills and attention to detail to maintain high standards of service and efficiency. Track record of fostering collaborative team environment and implementing process improvements to drive results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cafe Lead
M Culinary Concepts
09.2022 - Current
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
- Conducted regular equipment maintenance checks to prevent unexpected breakdowns that could impact daily operations negatively.
- Increased repeat business through exceptional customer interactions and personalized recommendations.
- Maintained cleanliness of cafe premises, adhering to health and safety regulations for a safe dining experience.
- Resolved customer issues promptly by listening attentively and offering satisfactory solutions or alternatives.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Account Leader
M Culinary Concepts
08.2017 - 09.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Restocked and organized product for executive pantries.
Hostess/Server
HMSHost
02.2015 - 08.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma - General Studies
Central High School
Phoenix, AZ05-2013
Skills
- Customer engagement
- Food preparation
- Food safety compliance
- POS system
- Supply ordering
- Customer service
- Staff supervision
- Food safety management
- Teamwork and collaboration
- Reliable and dependable
Certification
- ServSafe Food Handler's Certification
Timeline
Cafe Lead
M Culinary Concepts
09.2022 - Current
Account Leader
M Culinary Concepts
08.2017 - 09.2022
Hostess/Server
HMSHost
02.2015 - 08.2017
High School Diploma - General Studies
Central High School
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