Adrianah Crossland
Carvana
Mesa
5
years of professional experience
Experienced professional with a strong background in customer service, financial review, compliance, and high-volume operations. Skilled at solving problems, handling sensitive information, identifying issues, and providing reliable service in fast-paced environments
Work History
Fraud Specialist /Senior Underwriter
2 Years 6 Months- Reviewed and approved or denied auto loan applications, ensuring compliance with income, credit, documentation, and company guidelines to mitigate risk.
- Identified and investigated potential fraudulent activity and inconsistencies in customer documentation, contributing to enhanced fraud detection efforts.
- Handled escalated customer calls, resolving complex issues while delivering clear and professional support to maintain customer satisfaction.
Server
11 Months- Provided attentive service while managing multiple tables and customer requests in a fast-paced environment.
- Increased sales by recommending food, drinks, and additional items based on customer preferences.
- Handled orders, payments, and customer concerns while working with the team to provide a positive guest experience.
Trade Specialist
2 Years 8 Months- Classified and coded international shipments using tariff codes to ensure accurate customs processing and compliance with U.S. import requirements.
- Reviewed shipment information and documentation to identify errors, missing information, and potential customs issues.
- Worked with internal teams to resolve shipment issues and help ensure packages moved through customs without unnecessary delays.
Education
Cosmetology License
Skills
Customer Service • Problem Solving • Financial Analysis • Fraud Detection • Document Verification • Attention to Detail • Conflict Resolution • Time Management
Timeline
Fraud Specialist /Senior Underwriter
Carvana
02.2024 - CurrentRead More
Server
Dave & Buster's
02.2023 - 01.2024Read More
Trade Specialist
FedEx Logistics
06.2021 - 02.2024Read More
Bella Capelli
Cosmetology License
Read More