Adrianna M. McWhorter
Tucson
Summary
Dynamic and strategic administrative leader with 4 years of experience collaborating with partners, principals, and senior executives in complex global organizations, complemented by 7 years of expertise in supporting dynamic government complexes. Proven ability to serve as the primary point of contact, effectively managing executive relationships while delivering consistent, high-quality administrative services. Recognized for a proactive approach to identifying risks and resolving escalations, alongside a strong track record of leading process improvements that drive efficiency, compliance, and stakeholder satisfaction across remote and distributed environments. Committed to fostering collaborative partnerships that enhance organizational effectiveness and support strategic objectives.
Overview
10
10
years of professional experience
Work History
Administrative Lead
Ernst & Young LLP
Tucson, AZ
09.2022 - Current
- Delivered comprehensive administrative support to enhance operational efficiency for 10 firm partners and senior leaders.
- Engaged with senior stakeholders to build trust by managing expectations and swiftly resolving service-related concerns.
- Achieved a 40% reduction in scheduling conflicts through effective identification of operational risks and implementation of process improvements.
- Managed escalation processes for complex executive requests, applying discretion and sound judgment to navigate challenges effectively.
- Facilitated partnerships among global and cross-functional teams to strengthen service uniformity and increase workflow effectiveness.
Case Administrator I
U.S. District Courts – Southern Arizona
Tucson, AZ
03.2019 - 09.2022
- Conducted thorough reviews and management of 10,000+ sensitive case files, ensuring compliance and accuracy in support of 12 federal officers.
- Coordinated efforts with judges and judicial staff to investigate discrepancies and implement strategies for risk reduction.
- Oversaw transition to digital submission process, significantly optimizing efficiency and reducing turnaround time.
- Analyzed complex data sets to uncover potential improvement opportunities, driving strategic decision-making.
Program Support Assistant
Department of Veterans Affairs – Southern Arizona
Tucson, AZ
01.2016 - 03.2019
- Supervised detailed scheduling and logistics tasks, ensuring efficient service delivery for primary care provider and medical staff, impacting over 300 patients.
- Analyzed existing workflows and implemented improvements to boost operational efficiency and enhance overall patient experience.
- Upheld confidentiality standards and adhered to compliance protocols for medical information management.
Education
Bachelor of Arts - Justice Studies
Grand Canyon University
Skills
- Executive & Stakeholder Relationship Management
- Administrative Service Delivery Oversight
- Issue Escalation & Risk Mitigation
- Process Improvement & Operational Efficiency
- Cross-Functional & Nearshore Collaboration
- Executive Communication & Influence
- Compliance, Confidentiality & Policy Adherence
- Remote & Global Workforce Support
Timeline
Administrative Lead
Ernst & Young LLP
09.2022 - Current
Case Administrator I
U.S. District Courts – Southern Arizona
03.2019 - 09.2022
Program Support Assistant
Department of Veterans Affairs – Southern Arizona
01.2016 - 03.2019
Bachelor of Arts - Justice Studies
Grand Canyon University