Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Afaf Ali Jaber

Abu Dhabi

Summary

A highly dedicated and results-driven Patient Experience Officer with 14 years of dedicated service at Sheikh Khalifa Medical City (SKMC). Proven ability to enhance the patient journey through the strategic coordination of key initiatives, including Patient Happiness Day, Patient & Family Advisory Council (PFAC), and senior citizen programs. Recognized for making a tangible impact on patient-centered care and consistently exceeding expectations to improve hospital services.

Overview

2026
2026
years of professional experience

Work History

Patient Center Care Officer

Sheikh Khalifa Medical City
2025 - Current
  • Manages Google Maps reviews and SEHA Dashboard comments, addressing patient feedback directly.
  • Prepares and analyses Press Ganey reports and manages Patient Experience Department data.
  • Mange department petty cash
  • Coordinates Patient Family Advisory Council.
  • Organizes and coordinates Patient Experience Department events, including monthly Patient Happiness Days Event, "Ring the Bell of Hope" ceremonies, and Senior Citizen Home Visits.
  • Collects and processes various forms of patient feedback to inform service improvements.
  • Organize the Volunteer Program for the department.
  • Oversees ABTALUNA Monthly Recognition program.
  • Operation Department

Data Analysis Officer

Sheikh Khalifa Medical City
01.2015 - 2017
  • Generated comprehensive monthly reports to support operational insights.
  • Managed and responded to emails received via the SKMC website.
  • Provided training and guidance to work placement and summer students.
  • Administered and analysed patient satisfaction surveys to identify areas for improvement.
  • Operation Department
  • Patients service Navigation Responsibilities

Administration Officer

Sheikh Khalifa Medical City
01.2013 - 2014
  • Assisted patients in meeting their needs and resolving problems or difficulties encountered during their care.
  • Documented all patient transactions accurately through a specialized program.
  • Operation Department
  • Patients service Navigation: Responsibilities

Patient Government Services Officer

Sheikh Khalifa Medical City
01.2011
  • Served as a primary point of contact for patient referrals originating from various governmental entities, including police, ADNOC, Ministry of Health, and Health Authority.
  • Streamlined the referral process by efficiently routing requests to internal physicians for the timely dictation of medical board reports.
  • Provided essential support and guidance to eligible patients in acquiring the AWNAK card, ensuring access to specialized services and benefits for individuals with special needs.
  • Cultivated and maintained strong collaborative relationships with medical staff across departments to enhance workflow efficiency and optimize patient service delivery.
  • Ensured comprehensive and accurate documentation of all patient transactions and interactions utilizing specialized healthcare management systems.
  • Managed the end-to-end coordination and facilitation for patients requiring medical treatment abroad when specialized care was unavailable domestically.
  • Liaised with medical boards to assess patient eligibility for international travel and obtain necessary approvals for overseas treatment.
  • Facilitated communication and information exchange between local and international healthcare providers, ensuring seamless continuity of care.
  • Monitored patient progress during and after international treatment, acting as a primary point of contact for all stakeholders.
  • Medical Board
  • International Patient Care
  • Operation Department
  • Patients service Navigation Responsibilities

Administration Assistant

International Mechanical & Electrical CO. (W.L.L)
01.2008 - 01.2010
  • Receiving and registering a variety of applications for various positions including sorting, checking and verifying applications.
  • Assisting in the preparation/arrangement of documents to be sent to ADNOC.
  • Responsibilities

Education

Level 3 Diploma - Fitness Instructing and Personal Training

MEFITPRO Education & Training
01-2018

CHFI Nutrition Level 1 -

MEFITPRO Education & Training
01-2018

Diploma - Applied Business Technology

Higher College of Technology
01-2011

Skills

  • Language: Arabic, mother tongue, English, good writing and speaking skills
  • Technical Skills: MS Office, Email, Internet, AI Applications
  • Healthcare Support: Patient Navigation, Patient Feedback Collection, Data Management, Referral Management, Confidentiality & Privacy
  • Interpersonal & Leadership: Strong Leadership Skills, Ability to manage large teams, Excellent Motivational Skills, Building Strong Relationships, Good at problem-solving, Able to handle any kind of havoc situations, Able to motivate others
  • Fitness & Nutrition: Passionate about helping people achieve fitness goals, Extensive background in Gym and personal training, Able to give sound nutritional advice, Focused on self-improvement and drive to educate clients to ensure long-term change, Ability to understand trainee’s needs according to physical structure, Knowledge in First Aid, CPR, AED, Aware of basic nutrition, Knowledge of gym equipment and its operations
  • Personal Traits: Energetic, Strong Stamina, Willing to learn more things, Strong and Flexible

Timeline

Data Analysis Officer

Sheikh Khalifa Medical City
01.2015 - 2017

Administration Officer

Sheikh Khalifa Medical City
01.2013 - 2014

Patient Government Services Officer

Sheikh Khalifa Medical City
01.2011

Administration Assistant

International Mechanical & Electrical CO. (W.L.L)
01.2008 - 01.2010

Patient Center Care Officer

Sheikh Khalifa Medical City
2025 - Current

Level 3 Diploma - Fitness Instructing and Personal Training

MEFITPRO Education & Training

CHFI Nutrition Level 1 -

MEFITPRO Education & Training

Diploma - Applied Business Technology

Higher College of Technology

References

First Emirati Woman to compete in the Skydiving Accuracy Competition in  Europe 2022.

Received good feedback from people for gym instruction. 

Appreciated for well-organized fitness work

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Afaf Ali Jaber