Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic
Afsana Isgandarova

Afsana Isgandarova

BAKU,AZ

Summary

Detail-oriented Banking and Insurance Professional with experience in customer service and banking operations. Achieved effective client interactions and operational efficiency through strong analytical and problem-solving skills. Committed to continuous learning and delivering value through professional growth.

Overview

2
2
Languages
5
5
years of post-secondary education
5
5
years of professional experience

Work History

Customer Service Specialist

Kapital bank
baku
12.2024 - Current
  • Provided customer support, handled banking inquiries, promoted banking products, assisted customers with digital banking services, and supported daily branch operations, ensuring high service quality.

Intern Engineer

PASHA Holding
02.2024 - 05.2024
  • Gained understanding of industrial operations and workplace safety, promoting adherence to safety standards.

Intern

Institute of Education of the Republic of Azerbaijan
09.2023 - 03.2024
  • Supervised examinations and guided students on examination procedures.

Intern

Shane Academy
06.2023 - 09.2023

Volunteer

ASAN Xidmat
06.2021 - 09.2021
  • Assisted visitors with service-related inquiries and guidance
  • Developed communication, teamwork, and customer service skills.

Education

MBA - Banking And Insurance (in English)

Azerbaijan State University of Economics (UNEC)
09.2024 - 06.2026

Bachelor of Science - Industrial Engineering

Azerbaijan State University of Economics (UNEC)
09.2020 - 06.2024

Skills

Skills

  • Communication Skills
  • Analytical Thinking
  • Problem-Solving
  • Attention to Detail
  • Teamwork and Collaboration
  • Adaptability
  • Organizational Skills
  • Customer Relationship Management
  • Microsoft Office (Word, Excel, PowerPoint)

Languages

English
Intermediate
B1
Russian
Elementary
A2

Hobbies

  • Horse Riding
  • Hiking
  • Walking
  • Listening to Music
  • Photography

Timeline

Customer Service Specialist

Kapital bank
12.2024 - Current

MBA - Banking And Insurance (in English)

Azerbaijan State University of Economics (UNEC)
09.2024 - 06.2026

Intern Engineer

PASHA Holding
02.2024 - 05.2024

Intern

Institute of Education of the Republic of Azerbaijan
09.2023 - 03.2024

Intern

Shane Academy
06.2023 - 09.2023

Volunteer

ASAN Xidmat
06.2021 - 09.2021

Bachelor of Science - Industrial Engineering

Azerbaijan State University of Economics (UNEC)
09.2020 - 06.2024
Afsana Isgandarova