Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Agasef Ramazani

Baku,Azerbaijan

Summary

Highly skilled Waiter with 3 years of experience in fine dining, casual, and luxury hospitality settings. Adept at delivering exceptional customer service, managing high-pressure environments, and ensuring seamless dining experiences. Strong leadership abilities, with experience in training and mentoring junior staff to uphold service excellence. Expert in menu knowledge, upselling, and handling guest inquiries with professionalism and efficiency. Dedicated to maintaining high hygiene and safety standards while fostering a welcoming and refined atmosphere. Passionate about enhancing guest satisfaction and contributing to a positive team environment.

Overview

3
3
years of professional experience

Work history

Waiter

Vasilchuki Chaihona № 1
Baku, Baku City
2024.03 - Current
  • Greeting and seating guests, ensuring a warm and professional welcome
  • Providing detailed knowledge of the menu, recommending food and beverage pairings
  • Taking and processing orders accurately, coordinating with the kitchen and bar staff
  • Supervising and mentoring junior waiters, ensuring service standards are met
  • Handling guest inquiries, complaints, and special requests with professionalism
  • Ensuring cleanliness and organization of the dining area
  • Monitoring stock levels of cutlery, glassware, and table supplies
  • Processing payments and closing checks efficiently
  • Strong customer service and communication skills
  • Knowledge of food safety and hygiene standards
  • Ability to work in a fast-paced environment
  • Leadership and team coordination skills
  • Proficiency in using POS systems for order management
  • Handled customer complaints professionally, resulting in satisfactory resolution.

Waiter-cashier

Ajdaha Doner
Baku, Baku City
2023.04 - 2023.09
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Relayed feedback from customers to management for continuous improvement.
  • Explained dish components clearly to inform customers' decisions.
  • Upheld health and safety standards by regularly sanitising hands and work areas.

Courier delivery driver

Bolt
Baku, Baku City
2022.09 - 2022.12

Cashier-seller

Villa Pizza
Baku, Baku City
2022.05 - 2022.08
  • Assisted customers with enquiries to enhance their shopping experience.
  • Communicated product information to customers, driving informed purchases.
  • Processed payments swiftly for improved customer experience.

Education

Certificate of Higher Education - process automation engineer

Azerbaijan State Oil and Industry University
Baku
2023.09 -

Skills

  • Advanced menu knowledge
  • Wine pairing expertise
  • Fluent in pos systems
  • Table layout designing
  • Upselling techniques
  • Food safety compliance
  • High-Volume dining experience
  • Restaurant event planning

Languages

English
Upper intermediate
Russian
Proficient (C2)
Turkish
Upper intermediate
Azerbaijani
Proficient (C2)

Timeline

Waiter

Vasilchuki Chaihona № 1
2024.03 - Current

Certificate of Higher Education - process automation engineer

Azerbaijan State Oil and Industry University
2023.09 -

Waiter-cashier

Ajdaha Doner
2023.04 - 2023.09

Courier delivery driver

Bolt
2022.09 - 2022.12

Cashier-seller

Villa Pizza
2022.05 - 2022.08
Agasef Ramazani