Agasif Haiyev
Baku,Az
Summary
Committed professional with expertise in client relations, communication, and problem-solving. Proven ability to enhance customer engagement and implement effective solutions, ensuring client satisfaction and loyalty. Proactive professional with a solid background in customer support and relationship building. Skilled in understanding client needs, resolving issues, and fostering trust, ready to contribute to enhancing client engagement and boosting sales revenue. Skilled heavy equipment operator proficient in operating backhoes, excavators, dump trucks, off-road trucks and skip loaders. Dependable and hardworking team leader and collaborator with several years of construction industry experience. Works safely while supporting teams to meet deadlines.
Overview
7
7
years of professional experience
Work History
Security Equipment Operator
Socar Oil Company
Baku
10.2022 - Current
- Operated heavy machinery for excavation and grading tasks.
- Conducted routine inspections to ensure equipment safety and functionality.
- Communicated effectively with team members regarding status updates on jobsite activities.
- Developed relationships with clients to understand their needs and preferences.
- Analyzed customer feedback to identify trends and recommend improvements.
- Provided training and support to new team members on service protocols.
- Implemented strategies to enhance client engagement and loyalty programs.
- Facilitated meetings with clients to discuss product offerings and services.
- Developed strategies for improving customer relations and boosting sales revenue.
- Helped customers open accounts, make deposits, update information, and carry out range of routine actions.
- Analyzed consumer data to identify trends in customer preferences.
Call Center Operator
Planet Wedding Hall
Baku
02.2022 - 09.2022
- Managed incoming calls for event bookings and inquiries at a wedding hall.
- Presented in-depth details about venue services and packages to interested clients.
- Guided customers through scheduled tours of wedding hall facilities, highlighting key features.
- Consulted with customers to resolve service and billing issues.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Administrator
Xan Saray Restaurant
Baku
07.2021 - 01.2022
- Managed client communications to ensure timely responses and satisfaction.
- Coordinated service delivery with cross-functional teams to meet client needs.
- Resolved client issues by providing effective solutions and support.
- Developed training materials for new team members on client service protocols.
- Facilitated regular check-ins with clients to strengthen relationships and trust.
- Assisted in implementing new software tools to enhance service efficiency.
Receptionist
Fly Inn Hotel
Baku
01.2019 - 01.2020
- Answered multi-line phone system, routing calls efficiently to staff.
- Greeted visitors warmly and directed them to appropriate personnel.
- Managed appointment scheduling using office software and calendars.
- Assisted clients with inquiries and provided product information.
- Managed client accounts and ensured accurate record-keeping.
- Responded to customer complaints and resolved issues efficiently.
Education
107 N School
Baku AzerbaijanSkills
- Effective communication
- Problem solving
- Client relations
- Team collaboration
- Customer service
- Equipment operation
Languages
Azerbaijanish
First Language
Turkish
Upper Intermediate (B2)
B2
Deutsch
Intermediate (B1)
B1
English
Intermediate (B1)
B1
Russian
Intermediate (B1)
B1
Affiliations
- camping
- sport
- music
- hiking
Accomplishments
- 2021-2022 veteran worker of the year award
- 2022-2023 New Young Employee Award
Timeline
Security Equipment Operator
Socar Oil Company
10.2022 - Current
Call Center Operator
Planet Wedding Hall
02.2022 - 09.2022
Administrator
Xan Saray Restaurant
07.2021 - 01.2022
Receptionist
Fly Inn Hotel
01.2019 - 01.2020
107 N School
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