Ahmad Abutaima
Abu Dhabi
Summary
+10 years of proven experience in the GCC region, specializing in Sales and After-Sales processes within the automotive sector. Certified professional with a strong Technical background in premium and luxury brands, including BMW and Porsche. Achieved outstanding recognition for excellence, receiving the highest results in the After sales Certification in Dubai (2018) and securing first place in the EV Tournament for the Middle East (2024). Consistently achieved top monthly results in Customer Satisfaction Index (CSI), labor efficiency, and key performance indicators (KPIs) at the branch level.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Aftersales Senior Service Advisor /Acting Reception Supervisor
Abu Dhabi Motors LLC (BMW)
08.2022 - Current
- Act as the primary interface between the Manager, Operations and Distribution and the workshop managers
- Ensure implementation and compliance with all warehouse directives within the workshops
- Negotiating process
- Streamlined & Assist After sales Manager, Service Manager to deliver the relevant KPI's
- Managed approximately 250-300 cars throughput
- Prepare a weekly written report assessing workshop store’s activities and compliance to directives
- Ensure the timely delivery of spares to the workshops and maintain up-to-date SAP data entry on all
- Coordinate with the customer service section for bi-weekly reconciliations within the workshops
- Identify trends in material supply levels and determine if action is required to prevent potential problems or stoppages in the workshops
Certified Aftersales Service Advisor BMW, Mini, Rolls Royce
Abu Dhabi Motors LLC (BMW)
08.2018 - 08.2022
- Consultant: Drive the implementation of BMW retail Process, Warranty, Audit process
- Took Leadership: Ensures customer satisfaction, and customer retention through high-quality
- Achieved Multiple: Honors for highest number of Rewards, NPS, Incomes, CSI, KPI's
- Provided: Promote continuous improvement, and generate fresh and innovative ideas to improve departmental policies and procedures.
- Advanced: Drive 6S
- Organized: Managed all phases of work on time with optimum result
- Prepared: Ensure accurate and effective document control is maintained; including filing and administrative 5S.
- Monitor:Assist in inventories. Ensure prompt attention to the causative research of discrepancies
- Monitor and order workshop stores equipment, office supplies, and any IT/safety needs
Certified Aftersales Service Advisor Porsche
AL NABOODA AUTOMOBILES (Porsche)
02.2017 - 08.2018
- Worked closely with various departments to enhance service delivery processes, and drive improvements that met BMW customers' expectations for premium care
- Porsche Portal Network
- Porsche Quality Information System PQI
- Porsche Request Management System PRMS
Certified Aftersales Service Advisor BMW
ABU KHADER AUTOMOTIVE, BMW (Jordan & Palestine)
05.2014 - 01.2017
- Resolved customer inquiries and complaints related to BMW products and services by diagnosing root causes and delivering tailored solutions to maintain brand loyalty
- Updated and maintained detailed customer records, ensuring seamless data organization to support efficient service delivery and follow-up
- Making appointments, processing repair orders, quotes and invoices
- Customer handling
- Maintain security awareness and understanding of the vulnerability of stock within the stores
- SAP ,ERP,Microsoft systems
Education
Master of Science - Engineering Management
The British University
09-2027
Bachelor - Mechanical Engineering
Birzeit University
05-2014
Skills
- Automotive experience
- Strong understanding and ability to perform Mechanical & electrical works
- Proficient in interpreting Technical manuals
- Knowledge in the use of Microsoft Office software ,ERP SAP,Key loop, Auto line, DMS
- Ability to read and interpret electrical schematics and diagrams
- Negotiation skills
- Team collaboration
- Excellent problem-solving and analytical skills
- Sales strategy development
- Strong attention to detail and accuracy
- The ability to communicate effectively in English and Arabic, both in writing and verbal
Accomplishments
- Best Employees Awards for 2024.
- Attained 10 Times in 2024 for Achieved the highest NPS,CSI ,KPI scores .
- Accomplished the Highest Labour in Sales income 3.34 Millions in Year 2023 .
- Achived the Highest Labour in Sales income 4.2 Millions in Year 2024 .
- Rewarded in 2024 the Top of X_EV Cars TOURNAMENT .
Languages
Arabic
English
German
Hebrew
Certification
- Certified x-EV Assessment .
- Certified BMW Group Service Advisor
Certificates and achievements
- BMW Group Service Advisor Certification.
- Global Certified Porsche Advisor.
- CS Champion Reward.
- CX & YOU, BMW Group Middle East, Dubai - 2024.
- X-EV Assessment 2024.
Timeline
Certified Aftersales Senior Service Advisor /Acting Reception Supervisor
Abu Dhabi Motors LLC (BMW)
08.2022 - Current
Certified Aftersales Service Advisor BMW, Mini, Rolls Royce
Abu Dhabi Motors LLC (BMW)
08.2018 - 08.2022
Certified Aftersales Service Advisor Porsche
AL NABOODA AUTOMOBILES (Porsche)
02.2017 - 08.2018
Certified Aftersales Service Advisor BMW
ABU KHADER AUTOMOTIVE, BMW (Jordan & Palestine)
05.2014 - 01.2017
- Certified x-EV Assessment .
- Certified BMW Group Service Advisor
Master of Science - Engineering Management
The British University
Bachelor - Mechanical Engineering
Birzeit University
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