Highly experienced professional with over 15 years in international hotel chains and local restaurants, demonstrating extensive expertise in guest communications and project management. Well-organised, self-motivated, and presentable individual with strong interpersonal and problem-solving abilities. Proven ability to work under pressure in fast-paced environments while maintaining a high level of responsibility and reliability. Adept at working cohesively as part of a team, focusing on guest needs with calmness and courtesy. Skilled in designing and preparing restaurant and banquet menus, budget analysis, and proficient in MS Office applications. Committed to complying with quality, safety, ethics, and environmental management systems to ensure duties are executed safely while minimising environmental impact.