Ahmadagha Ahmadli
Engineer Of The Biomedical Technology
Baku,Azerbaijan
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Barista
Hilton Baku
Baku, Azerbaijan
02.2022 - 08.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Promoted additional items with beverages, increasing store sales.
- Cleaned counters, machines, utensils and seating areas daily.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prioritized drink requests while managing interruptions.
- Complied with standards for merchandising, stocking and storing product.
Waiter
Hilton Baku
Baku, Azerbaijan
08.2018 - 02.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Stayed up-to-date on menu changes to help customers make food choices.
- Met with chef to review daily specials and menu changes.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Informed customers about daily and seasonal specials.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Sales supervisor
Paul Azerbaijan
Baku, Azerbaijan
07.2016 - 10.2016
- Developed and maintained courteous and effective working relationships.
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked with customers to understand needs and provide excellent service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Onboarded new temps by entering employee information into systems.
- Prepared variety of different written communications, reports and documents.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Increased customer satisfaction by resolving issues.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Salesman
Paul Azerbaijan
Baku, Azerbaijan
09.2015 - 07.2016
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Drove team revenue totals by bringing in top sales numbers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Exceeded quarterly sales goals by Number%.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
- Automated contact management system, resulting in better client organization and goal alignment.
- Implemented brand marketing and sales campaigns.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored new sales representatives.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Revitalized product revenues to over $Amount in one year.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Education
Bachelor - Engineering Technology
Azerbaijan State Oil And Industry University
Baku, Azerbaijan 09.2014 - 06.2018
Skills
Beverage preparation
Soft selling
Ordering procedures
Exceptional customer service
Smoothie making
Menu memorization
Excellent math skills
Employee training
Conversant in [Language]
Cash Handling
Excellent memory
Sales expertise
Friendly and outgoing
Food running
Fluent in [Language] English, Russian, Azerbaijan, Turkish
Hospitality service expertise
Opening and closing duties
Adaptive and creative
Table setting knowledge
Professional demeanor
Timeline
Barista
Hilton Baku
02.2022 - 08.2022
Waiter
Hilton Baku
08.2018 - 02.2022
Sales supervisor
Paul Azerbaijan
07.2016 - 10.2016
Salesman
Paul Azerbaijan
09.2015 - 07.2016
Bachelor - Engineering Technology
Azerbaijan State Oil And Industry University
09.2014 - 06.2018