Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ahmed Awad

Baku,Azerbaijan

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Incoming Manager

Millennium Tourism
Baku, Azerbaijan
09.2024 - Current
  • Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Developed budgets for group tours and events to ensure cost efficiency.
  • Created detailed itineraries for group tours and events, including lodging, transportation, meals, and activities.
  • Responded quickly and efficiently to inquiries from clients regarding upcoming tours or events.

Sales Coordinator

Millennium Tourism
BAKU, Azerbaijan
02.2020 - 08.2024
  • Developed itineraries for various types of tours.
  • Organized tour groups, including assigning guides and transportation services.
  • Assisted clients in selecting appropriate tours based on their interests and budget.

Incoming Manager

WINA Travel Azerbaijan
BAKU, Azerbaijan
01.2019 - 11.2019
  • Collaborated with stakeholders to ensure successful completion of projects on time and within budget.
  • Processed incoming mail, sorted items into appropriate categories, and distributed accordingly.
  • Collaborated with management to develop strategies for improving efficiency in the workplace.

Restaurant Supervisor

Al zawat
Saida, Lebanon
06.2018 - 12.2018
  • Recommended measures for increasing profits or reducing losses related to food preparation processes or staffing levels.
  • Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
  • Monitored food supplies, ordered necessary items to maintain adequate stock levels.
  • Developed menus for special events such as banquets, weddings or private parties based on budget considerations.

Reservations Coordinator

Ramada Hotel
Elmansoura, Egypt
07.2015 - 12.2017
  • Managed online booking systems such as Expedia, Hotels.com and Booking.com.
  • Answered questions regarding availability, rates, amenities, special offers and policies.
  • Processed payments from guests for room charges and other services rendered.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Sales Coordinator

Sharm One Line
Sharm El-Sheikh, Egypt
06.2014 - 05.2015
  • Processed orders received from customers within specified timelines.
  • Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
  • Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.

Computer Technician

Download service centre
Cairo, Egypt
03.2011 - 07.2013
  • Diagnosed and resolved hardware and software issues efficiently.
  • Maintained accurate records of service calls in a database system.
  • Upgraded computers with new hardware components like processors, RAMs.
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.

Education

Bachelor - Tourism And Hotel Management

Faculty of Tourism And Hotels
Egypt-Mansoura
05-2016

Skills

  • Entertainment coordination
  • Transportation management
  • Tour promotion
  • Vendor negotiation
  • Logistics management
  • International tour management
  • Accommodation management
  • Tour planning
  • Food and beverage management
  • Travel arrangements
  • Client relations
  • Strong leadership
  • Accommodation booking
  • Itinerary development
  • Effective problem solving

Languages

Arabic
First Language
English
Proficient (C2)
C2
Azerbaijani
Upper Intermediate (B2)
B2
Turkish
Intermediate (B1)
B1

Timeline

Incoming Manager

Millennium Tourism
09.2024 - Current

Sales Coordinator

Millennium Tourism
02.2020 - 08.2024

Incoming Manager

WINA Travel Azerbaijan
01.2019 - 11.2019

Restaurant Supervisor

Al zawat
06.2018 - 12.2018

Reservations Coordinator

Ramada Hotel
07.2015 - 12.2017

Sales Coordinator

Sharm One Line
06.2014 - 05.2015

Computer Technician

Download service centre
03.2011 - 07.2013

Bachelor - Tourism And Hotel Management

Faculty of Tourism And Hotels

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Ahmed Awad