Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ahmed Elsabagh

Ahmed Elsabagh

Abu Dhabi

Summary

Accomplished IT Support Specialist with a proven track record at E& (Alef Education), adept in software installation and fostering collaborative environments. Skilled in issue troubleshooting and asset management, significantly reducing downtime and enhancing system efficiency. Expert in deploying and configuring servers, demonstrating exceptional problem-solving and interpersonal abilities.

Professional with strong expertise in IT support, prepared to excel in technical role. Known for effective troubleshooting, network management, and software support. Strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs, with proven skills in problem-solving, communication, and customer service.

Overview

16
16
years of professional experience
1
1
Certification

Work History

IT Support Specialist

E& (Alef Education)
08.2018 - Current
  • Maintain Alef Platform in MOE school to make smooth work and prevent student issue during school day
  • Deploying and configuring servers in new schools
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered onsite technical support for 1100 Students.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Maintained servers and systems to keep networks fully operational during peak periods.

IT Support Specialist

Decent Tiles and Marble
02.2015 - 08.2018
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered onsite technical support for [Number] employees.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Reduced downtime with effective troubleshooting and timely problem resolution.

IT Support Specialist

Gulf Line Food Service (Domino's Pizza)
06.2008 - 02.2015
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Reduced downtime with effective troubleshooting and timely problem resolution.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Assisted in development of system security protocols.
  • Monitored system performance to identify potential issues.
  • Tested new software and hardware prior to deployment.

Education

Archeology

Tanta University
Egypt
05-2005

Skills

  • Software installation
  • Issue troubleshooting
  • ITIL processes
  • System configuration
  • Help desk experience
  • Ticketing system proficiency
  • Hardware maintenance
  • Desktop support
  • Asset management
  • Application support
  • Incident management
  • Network administration
  • Help desk software

Certification

  • Microsoft Certified, Azure Server Adminstrator (AZ-104) - Microsoft.
  • IT Infrastructure Library (ITIL) Foundation V4 Certification - AXELOS.
  • Fortinet NSE 1 & NSE 2
  • Linux command line
  • Server administration Essentials

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

IT Support Specialist

E& (Alef Education)
08.2018 - Current

IT Support Specialist

Decent Tiles and Marble
02.2015 - 08.2018

IT Support Specialist

Gulf Line Food Service (Domino's Pizza)
06.2008 - 02.2015

Archeology

Tanta University

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Ahmed Elsabagh