Aida Halawani
Tucson,AZ
Summary
Dynamic Financial Counselor with a proven track record at Northwest Medical Center, adept at insurance eligibility verification and building strong patient relationships. Enhanced revenue cycle efficiency through tailored payment plans and effective cash flow optimization strategies, empowering clients to achieve financial stability and confidence in managing their finances.
Knowledgeable [Desired Position] with solid foundation in financial counseling and history of guiding clients through complex financial decisions. Proven ability to develop personalized financial plans that enhance clients' financial stability. Demonstrated proficiency in risk assessment and debt management.
Overview
20
20
years of professional experience
Work History
Financial Counselor
Northwest Medical Center
01.2006 - Current
- Guided patients in understanding insurance benefits and financial options.
- Collaborated with healthcare providers to ensure accurate billing and coding practices.
- Developed personalized payment plans based on individual patient needs and financial situations.
- Educated patients on eligibility for financial assistance programs and resources available.
- Streamlined processes for collecting patient payments, enhancing efficiency of revenue cycle operations.
- Provided ongoing support to patients navigating complex financial procedures related to healthcare services.
- Analyzed patient accounts to identify discrepancies, ensuring accurate records and timely resolution.
- Mentored junior staff in best practices for patient interactions and financial counseling techniques.
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Increased client confidence in managing personal finances by providing tools and resources for long-term success.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Strengthened client understanding of complex financial concepts using clear explanations and real-life examples.
- Acted as an advocate for clients during creditor negotiations, working towards mutually beneficial agreements that facilitated debt resolution.
- Worked directly with clients to provide financial counseling and education using individualized counseling model and personal finance course.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Assessed client financial situation and explored background through one-on-one interview process.
- Improved client financial stability by assessing their financial situations and developing tailored plans.
- Managed caseload effectively, ensuring timely follow-up appointments and communication with clients.
- Assisted clients in reducing debt through customized repayment strategies and budget adjustments.
- Implemented crisis intervention strategies when necessary, connecting clients with appropriate emergency resources during times of severe financial hardship.
- Enhanced financial literacy for individuals and families by conducting educational workshops on budgeting, credit management, and savings.
- Collaborated with other professionals to provide comprehensive financial counseling services, addressing all aspects of a client''s financial life.
- Safeguarded client confidentiality while maintaining accurate records and documentation of counseling sessions.
- Documented details regarding contact with patients, providers and other individuals in system.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Studied financial documents to identify potential areas needing improvement.
Education
Bachelor of Arts - Business Administration
Portland State University
Portland, OR12-1982
Skills
- Insurance eligibility verification
- Building relationships
- Cash flow optimization
- Patient communication
Languages
Spanish
Native or Bilingual
Arabic
Professional Working
Timeline
Financial Counselor
Northwest Medical Center
01.2006 - Current
Bachelor of Arts - Business Administration
Portland State University