Aida Khouri
Tucson
Summary
A Certified Nursing Assistant with entry-level experience specializing in activities of daily living (ADLs), patient relations, hospital operations, and communication. A strong background in providing patient care with empathy and professionalism. Adept at building relationships and collaborating with diverse clinical teams. Waitress with a year of experience [in a high-volume Mexican restaurant]. Committed to providing attentive service while driving sales [of daily specials, appetizers, and desserts]. Fast learner who adapts readily to new work challenges and conditions.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
The Hills
Tucson, AZ
05.2026 - Current
- Implemented upselling techniques, enhancing overall sales performance during shifts.
- Resolved customer complaints promptly, maintaining positive dining experiences for guests.
- Oversaw inventory management, ensuring adequate supplies and minimizing waste during service hours.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Waitress
Charro Steak North
Tucson, AZ
09.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to streamline order processing and improve service efficiency.
- Trained new team members on menu knowledge and customer interaction best practices.
- Managed table assignments to optimize seating arrangements and reduce wait times.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
El Charro Cafe
Tucson, AZ
08.2023 - 08.2025
- Use [Toast] POS system to process cash, credit, debit, and gift card payments
- Support other servers and kitchen staff by completing side work [such as cleaning, restocking, and food running]
- Memorize daily specials, seasonal cocktail list, and regular menu to quickly address customer questions and advise on possible allergens and substitutions
- Anticipated customers’ needs by promptly refilling drinks, providing extra napkins, and clearing away empty plates
- Served food and drink orders to guests [at this upscale Mexican restaurant]
- Recommended appropriate food and beverage pairings on request
Certified Nursing Assistant
Surprise Health and Rehabilitation Center
Surprise, AZ
05.2022 - 08.2024
- Deliver compassionate care to patients suffering from acute conditions and injuries and ensure patient comfort during bed rest and transport
- Provided assistance to patients for activities of daily living in a long-term care facility [with 100 beds], including grooming, nutrition, bathing, and toileting
- Measured patient vital signs and recorded information in an EMR system
- Delivered nursing support to aid residents with activities of daily living (ADLs), including bathing, eating, phone calls, and personal hygiene
- Built relationships with patients and families in high-stress medical situations
- Provided updates to nursing supervisor on patient condition and personal needs and created documentation on symptoms
- Delivered support to residents for daily activities, including transport, dressing, meals, bathing, and cleaning
- Currently PRN, I pick up shifts here when I go home to my family in Surprise
Receptionist
Sal’s Hair Salon
Glendale, AZ
08.2020 - 08.2022
- Maintain a tidy and appealing store environment and manage stock levels to ensure availability to customers
- Listen carefully to customers’ requirements and issues and suggest suitable hair care products for their hair type and budget
- Maintained all the necessary bookwork for scheduling appointments
- Worked with senior stylists to learn the best and most advanced hairstyling techniques and practices
Education
High School Diploma -
Mountain Ridge High School
Glendale, AZ08-2022
High School Diploma - Neuroscience
University of Arizona
Tucson, AZ06-2026
High School Diploma -
Arizona College of Nursing
Tucson, AZ08-2028
Skills
- Critical Thinking
- Good Communication
- Flexible
- Attention to Detail
- Ability to Multitask
- Time Management
- Adaptability
- Teamwork
- Customer service
- Strong multitasking
- Team collaboration
Certification
- Certified Nursing Assistant, WestMec May 2022
- CPR and ALS, American Redcross July 2024
Timeline
Waitress
The Hills
05.2026 - Current
Waitress
Charro Steak North
09.2025 - Current
Waitress
El Charro Cafe
08.2023 - 08.2025
Certified Nursing Assistant
Surprise Health and Rehabilitation Center
05.2022 - 08.2024
Receptionist
Sal’s Hair Salon
08.2020 - 08.2022
High School Diploma -
Mountain Ridge High School
High School Diploma - Neuroscience
University of Arizona
High School Diploma -
Arizona College of Nursing