Aida Mammadova

- Handling Multiple Clients: Managing multiple accounts or customer queries simultaneously while maintaining a high level of service.
- Operating Under Pressure: Managing a high workload during peak periods without compromising service quality..

• Boosted customer retention rates by providing exceptional service and building rapport with clients.
• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
• - Contract Negotiations: Handling discussions around loan terms, fees, and other financial agreements.
  - Persuasive Skills: Convincing customers to use additional banking services or open new accounts.
• Investigated and resolved accounting, service and delivery concerns.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.

• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Resolved problems, improved operations and provided exceptional service.