Aidan Burgess
Tucson
Summary
Experienced with maintaining safe and supportive environments for shelter residents. Utilizes strong conflict resolution and crisis intervention skills to manage day-to-day operations. Knowledge of effective communication and teamwork to ensure harmonious and secure shelter setting.
Overview
5
5
years of professional experience
Work History
Shelter Monitor
Old Pueblo Community Service
08.2024 - Current
Customer Service Rep.
Carson Hot Springs
05.2020 - 08.2020
- Daily staff-client interactions which include monitoring all entrances and exits to a low-barrier homeless shelter.
- Documented client behavior, which included daily inspection reports and nighttime curfew checks as well as incident reports as necessary.
- Provided clients shelter resources including food multiple times a day, hygiene products and access to shower and bathroom.
- Completed custodial work within shared facilities to ensure hygienic standards are met for all clients.
- Multitasked consistently to manage client needs and actively listened to ensure clients had individual attention as needed.
Education
Bachelor of Arts - Psychology
University of Arizona
Tucson, AZ05.2024
Associate of Liberal Arts - undefined
Pima Community College
Tucson, AZ12.2022
High school Diploma - undefined
Canyon del Oro High School
Oro Valley, AZ05.2019
Skills
- Quickly picks up on new technology
- Telephone Etiquette
- Computer Skills
- Life skills development
- Peer Support Certification
- Supportive counseling techniques
- Teamwork and Collaboration
- Strong active listening skills
- De-escalation techniques
- Client assessment
- Motivational interviewing
Communication
- Used strong interpersonal communication skills to convey information to others.
- Guided troubled individuals to tools and resources necessary for healing.
Timeline
Shelter Monitor
Old Pueblo Community Service
08.2024 - Current
Customer Service Rep.
Carson Hot Springs
05.2020 - 08.2020
Associate of Liberal Arts - undefined
Pima Community College
High school Diploma - undefined
Canyon del Oro High School
Bachelor of Arts - Psychology
University of Arizona
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