Aidan Esparza
Apache Junction
Summary
Adaptable Service Porter eager to fulfill a professional role to apply a proven history of customer satisfaction and dealership performance illustrated many years in related roles. Skilled in supporting dealership roles by applying advanced knowledge of dealership operations.
Overview
5
5
years of professional experience
Work History
Service Porter
Superstition Springs Lexus
Mesa
12.2024 - 05.2026
- Maintained cleanliness and organization of service areas and customer waiting rooms.
- Managed vehicle movement in the service department to ensure efficient workflow.
- Prepared and fueled loaner vehicles for customers while adhering to safety protocols.
- Engaged with customers to deliver exceptional service and promptly resolve inquiries.
- Facilitated transport for customers and dealership personnel to enhance convenience.
- Provided shuttle service for customers when their vehicle was being serviced at the shop.
- Inspected vehicles for stains and debris and returned clean and tidy vehicle to customer.
- Assisted in service ticket writing and tagging of customer vehicles for streamlined processes.
- Transported completed vehicles back to the customer's residence or place of business.
- Delivered loaner cars to customers who requested them while their own vehicle was undergoing repairs or maintenance work.
- Collaborated with contracted specialists to perform seasonal or specialty tasks.
- Assigned identification tags to customers and their vehicles for better tracking.
Backroom Coordinator
HomeGoods
Gilbert
09.2021 - 12.2024
- Coordinated backroom operations to ensure efficient inventory management.
- Organized backroom storage area to ensure efficient use of space.
- Implemented loss prevention strategies to minimize shrinkage.
- Trained new backroom associates in inventory procedures and system use.
- Assisted in training new staff on backroom procedures and safety protocols.
- Collaborated with team members to complete daily shipment processing tasks.
- Communicated effectively with sales associates regarding stock availability and needs.
- Organized merchandise for easy access and timely restocking on the sales floor.
- Executed daily tasks such as replenishing shelves, organizing stock rooms, and maintaining a clean work environment.
- Disposed of excess materials following company guidelines for recycling or waste removal.
- Provided customer service support when needed at checkout registers or sales floor areas.
- Informed upper management or department heads of items loaded or problems encountered.
Merchandise Associate
HomeGoods
Queen Creek
08.2021 - 09.2021
- Assisted customers with product inquiries and selections.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Collaborated with team members to optimize store layouts.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Stocked merchandise efficiently on shelves and displays.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Executed markdowns according to established procedures while maintaining appropriate margins.
- Built effective partner store relationships to improve customer satisfaction.
Skills
- Vehicle inspection and transport
- Service ticketing
- Customer service
- Customer satisfaction
- Team collaboration
- Attention to detail
- Time management
- Quick learner
- Goal oriented
- Strong work ethic
Timeline
Service Porter
Superstition Springs Lexus
12.2024 - 05.2026
Backroom Coordinator
HomeGoods
09.2021 - 12.2024
Merchandise Associate
HomeGoods
08.2021 - 09.2021