- Enjoy hobbies that combine physical activity with outdoor exploration
- Watching Movies and TV Shows
- Interior Design
- Cooking
- Playing Video Games
- Electronics and Circuit Building
Aiden Deutsch-Groh
Phoenix
Summary
Dynamic Shift Lead Manager with a proven track record at Venezias Pizza, excelling in operations management and employee training. Expert in enhancing customer satisfaction through effective complaint resolution and team development. Committed to maintaining workplace safety while optimizing workflow efficiency, ensuring high-quality service in fast-paced environments.
Developed skills in team leadership and operational oversight within fast-paced setting. Demonstrates ability to improve processes and enhance team productivity. Seeking to transition into new field where these abilities can be leveraged to drive success and innovation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Venezias Pizza
11.2023 - Current
- Supervised daily operations to ensure efficient service and high-quality food preparation.
- Trained and mentored staff on pizza-making and other necessary techniques as well as customer service protocols.
- Managed inventory levels, keeping track of supplies so the kitchen manager can order supplies to prevent shortages and minimize waste.
- Resolved customer complaints promptly, improving overall satisfaction and retention rates.
- Analyzed sales trends to adjust staffing needs and improve operational effectiveness.
- Implemented standard operating procedures to enhance workflow efficiency and consistency.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Ensure a steady flow of ticket's completed at each station, while helping the one with the most slack.
Cashier/Line Cook
Firehouse Subs
08.2023 - 11.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to improve service speed during peak hours.
- Managed cash register operations, including balancing cash drawers at shift end.
- Promoted special offers and upselling strategies to increase sales revenue effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer inquiries and concerns promptly, ensuring high satisfaction levels.
Education
High School Diploma -
Horizon Honors Secondary School
Phoenix05-2025
Skills
- Workplace safety
- Flexible schedule
- Employee training
- Policy enforcement
- Operations management
- Cash handling
- Opening and closing procedures
- Punctual and reliable
- Accurate money handling
- Team development
- Training and mentoring
- Customer service
- Handling customer complaints
- Mentoring and coaching
Accomplishments
- Went to the state championships for baseball two years in a row
- Volunteered a total of 100 hours the last 3 years
Certification
- I have my Food Handler Card
Interests
Timeline
Shift Lead Manager
Venezias Pizza
11.2023 - Current
Cashier/Line Cook
Firehouse Subs
08.2023 - 11.2023
High School Diploma -
Horizon Honors Secondary School