Aiden McKernan
Mesa
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership within the service industry. Proven ability to enhance company operations and resolve issues swiftly, ensuring exceptional customer experiences. Skilled in communication and project management, dedicated to fostering a collaborative environment and training staff for peak performance.
Overview
3
3
years of professional experience
Work History
Bartender
Zipp's Sports Bar & Grill
Tempe
06.2024 - Current
- Engaged with patrons to create a welcoming environment.
- Developed good working relationships with fellow employees through effective communication.
- Assisted customers with menu selections and drink recommendations.
Server
Dave & Buster's
Tempe
08.2023 - 05.2024
- Provided excellent customer service in a fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
Server Manager
Phat Turtle BBQ
Cave Creek
03.2022 - 08.2023
- Led daily operations for server team during peak service hours.
- Resolved customer complaints swiftly to maintain a positive dining experience.
- Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
Education
Bachelor of Arts - Applied Business & Tech Solutions
Arizona State University
Tempe, AZ12-2026
Associate of Arts -
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ05-2023
Skills
- Customer service
- Team leadership
- Project management
- Communication skills
- Problem resolution
- Restaurant operations
Affiliations
- Working Out
- Reading
- Sports
- Relaxing Outdoors
- Quality Time with Friends & Family
Timeline
Bartender
Zipp's Sports Bar & Grill
06.2024 - Current
Server
Dave & Buster's
08.2023 - 05.2024
Server Manager
Phat Turtle BBQ
03.2022 - 08.2023
Bachelor of Arts - Applied Business & Tech Solutions
Arizona State University
Associate of Arts -
Maricopa Community Colleges, Paradise Valley Community College
Similar Profiles
Pamela FerreraPamela Ferrera
FOH Manager at Zipp's Sports GrillFOH Manager at Zipp's Sports Grill
Mellinda RanesMellinda Ranes
Server at Zipp's Sports GrillServer at Zipp's Sports Grill
Zachary VandermeulenZachary Vandermeulen
Manager on Duty at Parlay Sports Bar and GrillManager on Duty at Parlay Sports Bar and Grill
Catherine GonzalezCatherine Gonzalez
Patient Care Coordinator at AEG VisionPatient Care Coordinator at AEG Vision
Sofia AmavizcaSofia Amavizca
Server/Bartender at BonchonServer/Bartender at Bonchon