Aileen Farias
Surprise
Summary
Efficient professional with 10+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer satisfaction. Aiming to leverage my skills to successfully fill the customer service role at your company.
Overview
9
9
years of professional experience
Work History
Dental assistant
Marketplace Smiles Dentistry
12.2022 - 03.2023
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Front Desk Receptionist
Arizona Neurology And Sleep Center
10.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Barista
Starbucks
05.2021 - Current
- Responsible for providing customer service at Starbucks while taking orders and making coffee, tea, and other drinks to customer specifications. Also operated cash registers and credit card machines.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Projects assistant
Odin Energy
11.2021 - 02.2022
- Works closely with a project administrator following directives in a support role
- Organize and monitor schedules and meet deadlines
- Responsible for Scheduling customers
- Help resolve conflicts and remove obstacles that occur throughout the project
- Create project documentation.
Cashier
Frys Marketplace
06.2017 - 05.2021
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
Office Assistant
Farmers Insurance
05.2016 - 08.2016
- Job duties usually include tasks like typing, filing, keeping records, and answering telephones
- Devolped microsoft knowledge
Dental Assistant
Affiliated Pediatric Dentistry
03.2023 - 04.2024
- Sterilized rooms and prepped equipment and instruments for 15 procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
High School Diploma -
Unity Dental assisting school
Surprise, AZ12.2022
High School Diploma - undefined
Millenium High School
Goodyear, AZ05.2017
Skills
- Bilingual
- Positive Attitude
- Teamwork
- Problem solving skills
- Time management skills
- Excellent communication skills
Timeline
Front Desk Receptionist
Arizona Neurology And Sleep Center
10.2024 - Current
Dental Assistant
Affiliated Pediatric Dentistry
03.2023 - 04.2024
Dental assistant
Marketplace Smiles Dentistry
12.2022 - 03.2023
Projects assistant
Odin Energy
11.2021 - 02.2022
Barista
Starbucks
05.2021 - Current
Cashier
Frys Marketplace
06.2017 - 05.2021
Office Assistant
Farmers Insurance
05.2016 - 08.2016
High School Diploma - undefined
Millenium High School
High School Diploma -
Unity Dental assisting school
Other
Externship, Marketplace smiles dentistry (2022)
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