Ailsa Lopez
Scottsdale
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
23
23
years of professional experience
Work History
Self Employed Social Media Manager
BIH
01.2010 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Leading voice and coordination for women entering a male dominated industry
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
- Spearheaded successful influencer collaboration campaign, broadening brand exposure.
Mortgage Processor
JPMorgan Chase
Downers Grove, Illinois
04.2009 - 11.2009
- Ensured seamless handover of approved loans to the closing department by providing complete and accurate documentation packages.
- Optimized workflow efficiency by prioritizing tasks based on client needs and deadlines, ensuring timely completion of loans.
- Achieved higher success rate in closing loans by maintaining open communication channels between all parties involved in the transaction process.
Collections Account Manager
Department Of Education/Russ Darrow Leasing
12.2008 - 12.2009
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
- Increased recovery rates by conducting thorough investigations into debtor circumstances and tailoring collection approaches accordingly.
- Developed comprehensive knowledge of relevant regulations and industry best practices to ensure compliance in all collection activities.
- Assisted overall department in bilingual scenarios as added support
- Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.
Law Court Customer Service/Community Coordinator
Monroe County Sheriff's Office
01.2002 - 12.2008
- Administered office activities and record management.
- Fielded various office requests from internal and external customers.
- Organized community events for youth programs.
- Planned and implemented many successful community activities coordinating with public, student and school support.
- Coordinated scholarship levels for students and was ranked #1 in the office based on percentage of scholarships offered.
- Responsible for youth cases and implementation of orientation programs.
- Collaborated with public and legal teams to prepare court documents.
- Provided outstanding customer service to internal and external customers and partners.
- Coordinated volunteer efforts, ensuring efficient use of resources and maximum impact on the community.
Education
Bachelor of Arts - Business Management
Arizona State University
Tempe, AZ06.2018
No Degree - Psychology
University Wisconsin Milwaukee
Milwaukee, WIAssociate of Science - Criminal Justice Law
Bryant And Stratton College
Rochester, NY06.2008
Skills
- Social Media Management
- Photo and Video Editing
- Teamwork and Collaboration
- Content Creation
- Customer Service
- Problem-solving abilities
- Customer Relations
- Portfolio Management
- Diversity and Inclusion
- Community Engagement
- Nonprofit experience
Languages
Spanish
Native or Bilingual
Timeline
Self Employed Social Media Manager
BIH
01.2010 - Current
Mortgage Processor
JPMorgan Chase
04.2009 - 11.2009
Collections Account Manager
Department Of Education/Russ Darrow Leasing
12.2008 - 12.2009
Law Court Customer Service/Community Coordinator
Monroe County Sheriff's Office
01.2002 - 12.2008
Bachelor of Arts - Business Management
Arizona State University
No Degree - Psychology
University Wisconsin Milwaukee
Associate of Science - Criminal Justice Law
Bryant And Stratton College
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