Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ailyn Tapia

CASAGRANDE

Summary

Willing to learn as much as I can to make improvements on myself.

Overview

2
2
years of professional experience
2025
2025
years of post-secondary education

Work History

Barista

Dutch Bros Coffee
CASAGRANDE
08.2024 - 02.2026
  • Prepared and served high-quality beverages while maintaining cleanliness and organization of the workspace.
  • Assisted customers with menu selections, ensuring a positive and efficient service experience.
  • Operated espresso machines and other equipment, adhering to safety and operational standards.
  • Restocked supplies and ingredients, preventing service delays during peak hours.
  • Collaborated with team members to optimize workflow and enhance service speed during busy shifts.
  • Monitored product inventory and reported shortages to management for timely replenishment.
  • Trained new baristas on beverage preparation techniques and customer service protocols.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Described menu items to customers and suggested products based on stated preferences.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Supported highest standards of conduct and service to support company reputation.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Ground beans for espresso shots according to individual customer specifications.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Placed orders with suppliers for delivery of products required for daily operations.

Education

Casa Grande Union School
Casa Grande, AZ

Skills

  • Beverage preparation
  • Customer service
  • Espresso machine operation
  • Inventory management
  • Communication skills
  • Bilingual
  • Organizational skills
  • Time management
  • Phone Etiquette
  • Serving Experience
  • Writing Skills
  • Presentation Skills
  • Cash handling
  • Team collaboration
  • Cleaning protocols
  • Supply restocking
  • Quality control
  • Order taking
  • Cleanliness
  • Verbal and written communication
  • Decision-making
  • Speedy and efficient
  • FLUENT IN SPANISH/ENGLISH

Timeline

Barista

Dutch Bros Coffee
08.2024 - 02.2026

Casa Grande Union School
Ailyn Tapia