Ailyn Tapia
CASAGRANDE
Summary
Willing to learn as much as I can to make improvements on myself.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
Work History
Barista
Dutch Bros Coffee
CASAGRANDE
08.2024 - 02.2026
- Prepared and served high-quality beverages while maintaining cleanliness and organization of the workspace.
- Assisted customers with menu selections, ensuring a positive and efficient service experience.
- Operated espresso machines and other equipment, adhering to safety and operational standards.
- Restocked supplies and ingredients, preventing service delays during peak hours.
- Collaborated with team members to optimize workflow and enhance service speed during busy shifts.
- Monitored product inventory and reported shortages to management for timely replenishment.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Supported highest standards of conduct and service to support company reputation.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Placed orders with suppliers for delivery of products required for daily operations.
Education
Casa Grande Union School
Casa Grande, AZSkills
- Beverage preparation
- Customer service
- Espresso machine operation
- Inventory management
- Communication skills
- Bilingual
- Organizational skills
- Time management
- Phone Etiquette
- Serving Experience
- Writing Skills
- Presentation Skills
- Cash handling
- Team collaboration
- Cleaning protocols
- Supply restocking
- Quality control
- Order taking
- Cleanliness
- Verbal and written communication
- Decision-making
- Speedy and efficient
- FLUENT IN SPANISH/ENGLISH
Timeline
Barista
Dutch Bros Coffee
08.2024 - 02.2026
Casa Grande Union School