Airika Wooley
Buckeye
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Lab Representative
Dominion Diagnostics
Surprise
09.2023 - Current
- Obtained patient urine specimens for diagnostic testing.
- Input patient information into profile for accurate record keeping.
- Packaged and sealed urine samples for laboratory testing dispatch.
- Confirmed and updated patient insurance information.
- Maintained laboratory equipment according to safety regulations.
- Maintained laboratory equipment, ensuring proper functionality and cleanliness.
Remote radiology scheduler
Banner Healthcare
Phoenix
11.2022 - 04.2023
- Scheduled patient appointments using electronic health record systems.
- Communicated appointment details clearly to patients and medical staff.
- Managed appointment changes and cancellations promptly and professionally.
- Provided exceptional customer service to enhance patient experiences.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Performed data entry tasks as needed, such as entering information into electronic health records.
Patient Access Registrar
Dignity Health St Joseph's Medical Center
Glendale
12.2020 - 06.2021
- Registered patients using electronic health records system.
- Educated patients on registration procedures and necessary documentation.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Ensured all patient registration forms were completed accurately and efficiently.
- Performed data entry of demographic, financial, insurance, and clinical information into the system.
UM Coordinator
Humana
Glendale
11.2019 - 03.2020
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Front Desk Receptionist
The orthopedic clinic association
Phoenicia
10.2018 - 10.2019
- Greeted patients warmly and directed them to appropriate departments.
- Managed appointment scheduling using clinic's electronic health record system.
- Answered phone calls and addressed patient inquiries promptly and professionally.
- Maintained office supplies and ensured availability for daily operations.
- Coordinated patient check-in and check-out processes efficiently.
- Ensured a clean, welcoming reception area for patients and visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Pharmacy Technician Trainee
GenRx Pharmacy
Scottsdale
09.2017 - 09.2018
- Assisted pharmacists in preparing prescriptions for patients.
- Managed inventory levels and organized stock in the pharmacy.
- Verified prescription information for accuracy and completeness.
- Provided customer service by answering questions and addressing concerns.
- Operated pharmacy software to input patient data and prescription orders.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
Education
High School Diploma -
Westview High School
Avondale, AZ05-2016
Skills
- Laboratory procedures
- Specimen collection
- Equipment maintenance
- Diagnostic testing
- Electronic health records
- Patient scheduling
- Data entry
- Customer service
- Appointment management
- Problem solving
- HIPAA compliance
- Effective communication
- Time management
- Laboratory safety
- Patient registration
- Insurance verification
- Medical terminology
Timeline
Lab Representative
Dominion Diagnostics
09.2023 - Current
Remote radiology scheduler
Banner Healthcare
11.2022 - 04.2023
Patient Access Registrar
Dignity Health St Joseph's Medical Center
12.2020 - 06.2021
UM Coordinator
Humana
11.2019 - 03.2020
Front Desk Receptionist
The orthopedic clinic association
10.2018 - 10.2019
Pharmacy Technician Trainee
GenRx Pharmacy
09.2017 - 09.2018
High School Diploma -
Westview High School