Aiti Navarro
Goodyear
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Server
Rio Grande Restaurant
12.2023 - 05.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer experiences by providing personalized wine recommendations based on individual preferences and meal choices.
Server
Barrio Queen
03.2023 - 08.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Dennys
01.2022 - 02.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Sales Associate
Advance Call Center
02.2021 - 08.2021
- Informed customers about special promotions and provided detailed information for various products.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion and access to services.
Server
Dennys
03.2020 - 08.2020
- Greeted new customers, discussed specials and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Education
Business Healthcare Administration- Data Analytics -
Arizona State University
Phoenix, AZ05.2025
Skills
- Conflict and Complaint Resolution
- Verbal and Written Communication
- Product Recommendations
- Bilingual
- Customer Care
- Problem Resolution
- Sales Expertise
- Product Promotion
- Problem-Solving Strengths
- MS Office
- Order Accuracy
- Food Preparation and Safety
Timeline
Server
Rio Grande Restaurant
12.2023 - 05.2024
Server
Barrio Queen
03.2023 - 08.2023
Server
Dennys
01.2022 - 02.2023
Sales Associate
Advance Call Center
02.2021 - 08.2021
Server
Dennys
03.2020 - 08.2020
Business Healthcare Administration- Data Analytics -
Arizona State University
Similar Profiles
Mikaela ZamoraMikaela Zamora
Host and Expo at The Rio Grande RestaurantHost and Expo at The Rio Grande Restaurant
Marcus MoysesMarcus Moyses
Kitchen Steward at El Rio Grande RestaurantKitchen Steward at El Rio Grande Restaurant
Justin CaskeyJustin Caskey
Bartender/Server/Foodrunner/Busser at Rio Grande Mexican RestaurantBartender/Server/Foodrunner/Busser at Rio Grande Mexican Restaurant
Casey LeachCasey Leach
Special Education Mentor Teacher at Avondale Elementary School DistrictSpecial Education Mentor Teacher at Avondale Elementary School District
Trent SchoblaskaTrent Schoblaska
Crew Member at McDonald'sCrew Member at McDonald's