Aiyanna Torrez
Phoenix,AZ
Summary
Dynamic leader with a proven track record at Chick-Fil-A, excelling in strategic planning and operations oversight. Developed systems that enhanced product quality and consistency, while fostering employee development through effective training. Strong communicator with a focus on driving business success through customer feedback analysis and performance management.
Overview
8
8
years of professional experience
Work History
Director of Back of House
Chick-fil-A
10.2023 - Current
- Developed new systems and enforced product standards, quality and consistency.
- Reporting discrepancies and keeping precise log of receipts.
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Analyzed customer feedback and identified areas for improvement to drive business success.
Shift Manager
MAD Greens
01.2023 - 10.2023
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
Team Lead
Dapper and Stout
09.2022 - 07.2023
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated customer needs and feedback to drive product and service improvements.
Receptionist
Americas Best Contacts And Eyeclasses
04.2021 - 06.2022
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
Team Leader
Culver's Restaurant
01.2017 - 03.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Devised and implemented processes and procedures to streamline operations.
Skills
- Strategic Planning
- Operations Oversight
- Schedule Oversight
- Business Management
- Systems Development
- Employee Development
- Communication
- Title IV Liquor Certification
- ServSafe Certification
- Interpersonal Skills
Timeline
Director of Back of House
Chick-fil-A
10.2023 - Current
Shift Manager
MAD Greens
01.2023 - 10.2023
Team Lead
Dapper and Stout
09.2022 - 07.2023
Receptionist
Americas Best Contacts And Eyeclasses
04.2021 - 06.2022
Team Leader
Culver's Restaurant
01.2017 - 03.2021
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Roman TreppaRoman Treppa
Owner/Operator at Roman Treppa ProductionsOwner/Operator at Roman Treppa Productions