Aiyjae Pokorski
Peoria
Summary
Detail-oriented and adaptable professional with a diverse background in customer service and reception management. Skilled in problem-solving and team collaboration, contributing to efficient office operations and enhanced guest experiences. Dynamic customer service representative, known for delivering exceptional support and maintaining a welcoming environment. Proven ability to handle complex inquiries and coordinate effectively with teams to optimize service delivery. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Front Desk Receptionist
vista winds
Peoria
11.2025 - Current
- Managed phone calls and directed inquiries to appropriate staff members.
- Scheduled and organized appointments for clients and visitors efficiently.
- Greeted and assisted guests at the front desk with a professional demeanor.
- Maintained a clean and welcoming reception area for all guests.
- Processed incoming mail and packages for timely distribution to staff members.
- Coordinated with housekeeping and maintenance teams for guest requests.
- Provided information about services, amenities, and local attractions to guests.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Completed basic bookkeeping and document filing.
- Explained policies and procedures to visitors.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Input customer data into reservation systems and updated to reflect room changes.
- Drafted professional business documents, spreadsheets, and correspondence.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Updated and maintained office policies and procedures.
Server
Clarendale
Phoenix
04.2024 - 11.2024
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in menu knowledge to enhance guest dining experience.
- Maintained cleanliness and organization of tables and dining areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Addressed complaints to kitchen staff and served replacement items.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
Customer Service Representative
APS
Phoenix
11.2023 - 03.2024
- Provided product information and guidance to enhance customer satisfaction.
- Managed customer accounts using APS's CRM software effectively.
- Assisted customers with inquiries and resolved issues promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
Courtesy clerk/ cheese dpt
Fry's Food And Drug
Peoria
01.2023 - 08.2023
- Bagged groceries efficiently for customer convenience and satisfaction.
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness in checkout areas and store aisles.
- Collaborated with team members to ensure smooth store operations.
- Stocked shelves with products to enhance availability for customers.
- Supported loss prevention efforts by monitoring customer activities.
- Trained new employees on store policies and customer service standards.
- Provided excellent customer service by being friendly and courteous at all times.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Greeted customers and provided assistance in locating items.
- Took unwanted items from checkout to proper location.
- Answered questions about current, seasonal and special sales.
- Promptly responded to customer requests or complaints in an appropriate manner.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Resolved customer complaints and issues to promote overall satisfaction and improve service.
- Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
- Established good working relationships with other departments to promote smooth flow of products and services throughout store.
Host/Food-runner/to-go/food expeditor
Chilis's Bar and Grill
Peoria
07.2021 - 12.2022
- Greeted guests warmly and provided a friendly first impression.
- Managed reservations and organized seating efficiently during busy shifts.
- Assisted servers by communicating customer needs and special requests.
- Maintained cleanliness and organization of the host stand and entry area.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Took reservations over phone and in person.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Managed dining room layout to maximize efficiency of staff members.
- Balanced cash drawers at the end of each shift.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Performed light administrative duties such as filing documents and taking messages.
- Ensured compliance with health and safety regulations within the restaurant.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
Education
High School Diploma -
Liberty High School
Peoria, AZ05-2021
Skills
- Appointment scheduling
- Customer service
- Reception management
- Data entry
- Document preparation
- Inventory management
- Telephone etiquette
- Time management
- Problem solving
- Professional demeanor
- Team collaboration
- Active listening
- Attention to detail
- Organizational skills
- Supply management
- Package and mail receipt
- Visitor registration
- Complex Problem-solving
- Issue handling
- Meeting scheduling
- Multi-line telephone systems
- Oral and writing communication
- Mail sorting
- Expense reporting
- Client communication
- Data confidentiality
- Spreadsheet tracking
- Project management
Certification
food handlers
Timeline
Front Desk Receptionist
vista winds
11.2025 - Current
Server
Clarendale
04.2024 - 11.2024
Customer Service Representative
APS
11.2023 - 03.2024
Courtesy clerk/ cheese dpt
Fry's Food And Drug
01.2023 - 08.2023
Host/Food-runner/to-go/food expeditor
Chilis's Bar and Grill
07.2021 - 12.2022
High School Diploma -
Liberty High School