Ajanae Lacy
Glendale
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Behavior Technician
Centria Autism Services
05.2024 - Current
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Treated clients and families with respect and dignity.
Customer Service Representative
Walmart
02.2023 - 05.2024
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Created and maintained detailed database to develop promotional sales.
- Responded proactively and positively to rapid change.
Dental Assistant
Western Dental & Orthodontics
08.2022 - 02.2023
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Scheduled and confirmed patient appointments.
Education
Certificate - Dental Assistant
American Institute of Dental Assisting
Peoria, AZ05-2022
High School Diploma -
South Mountain High School
Phoenix, AZ05-2019
Skills
- Behavior treatment plans
- Intervention management
- Behavior management
- Instructional techniques
- Complaint resolution
- Account updating
- Scheduling
- Data entry
- Dental office administration
- Instrument preparation
- Oral X-rays
- Infection control proficiency
Timeline
Behavior Technician
Centria Autism Services
05.2024 - Current
Customer Service Representative
Walmart
02.2023 - 05.2024
Dental Assistant
Western Dental & Orthodontics
08.2022 - 02.2023
Certificate - Dental Assistant
American Institute of Dental Assisting
High School Diploma -
South Mountain High School
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