Akbar Guliyev
Baku
Summary
Accomplished Front Office Manager with a proven track record at La Casa Hospitality, adept in PMS systems and excelling in hospitality services. Skillfully enhanced guest satisfaction and minimized financial discrepancies, demonstrating exceptional issue handling and communication skills. Achieved significant improvements in team efficiency and customer relationship management.
Overview
5
5
years of professional experience
Work History
Front Office Manager
Port Rivoli Hotel
Baku, Keykab Khanim Safaraliyeva Str., 26-30
01.2024 - 05.2024
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Front Office Manager
La Casa Hospitality
Baku, Uzeyir Hacibayov, 18
08.2022 - 11.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Guest Servis Agent
La Casa Hospitality
Baku, Uzeyir Hacibayov, 18
10.2019 - 03.2021
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
Education
Dagestan State Pedagogical University
Russia, DagestanSecondary School With A Sports Focus
Baku, AzerbaijanSecondary School No. 148
Baku, AzerbaijanSkills
- Scheduling and calendar management
- PMS systems
- Hospitality services
- Issue handling
- Oral and writing communication
Languages
Russian
Advanced
C1
English
Intermediate
B1
Recommendations
Ibrahim Hajiyev
Port Rivoli Hotel - Operation Manager
+994502637777
Timeline
Front Office Manager
Port Rivoli Hotel
01.2024 - 05.2024
Front Office Manager
La Casa Hospitality
08.2022 - 11.2023
Guest Servis Agent
La Casa Hospitality
10.2019 - 03.2021
Dagestan State Pedagogical University
Secondary School With A Sports Focus
Secondary School No. 148