Akbar Guliyev
Azerbaijan,Baku
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
6
6
years of professional experience
Work History
Front Office Supervisor (Pre-Opening Team)
TABIA Group / Aghdam City Hotel
Aghdam, Azerbaijan
10.2024 - Current
- Coordinated with other departments to ensure smooth operations.
- Assisted with budgeting and forecasting activities for the department.
- Maintained accurate records of all guests' bookings and payments.
- Analyzed financial data to ensure maximum profitability for the hotel.
- Monitored guest check-in and check-out procedures.
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly so that staff members could continue improving their skillset over time .
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
- Collaborated with marketing teams on campaigns that would increase foot traffic in the lobby area as well as throughout the entire hotel property itself.
- Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
Front Office Manager
Port Rivoli Luxury Boutique Hotel
Baku, Azerbaijan
01.2024 - 04.2024
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with safety regulations and company policies.
- Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
Front Office Manager
La Casa Hospitality Group
Baku, Azerbaijan
08.2022 - 11.2023
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with safety regulations and company policies.
- Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Coordinated with other departments to ensure smooth functioning of operations.
Receptionist
La Casa Hospitality Group
Baku, Azerbaijan
10.2019 - 03.2021
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted with special projects assigned by management when required.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
Barista
Second Cup
Baku, Azerbaijan
03.2019 - 08.2019
- Placed orders with suppliers for delivery of products required for daily operations.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Education
High School No. 277 With A Sports Focus
Azerbaijan, BakuDagestan State Pedagogical University
Russia, DegestanSkills
- Opera PMS / Elektra PMS
- Outlook / Excel / Word
- Budgeting
- Financial analysis
- Occupancy management
- Guest relations
- Occupancy reporting
- Employee training
- Conflict resolution
- Team leadership
- Inventory management
- Guest satisfaction
Languages
Russian
First Language
English
Intermediate (B1)
B1
Turkish
Advanced (C1)
C1
Azerbaijan
Advanced (C1)
C1
Timeline
Front Office Supervisor (Pre-Opening Team)
TABIA Group / Aghdam City Hotel
10.2024 - Current
Front Office Manager
Port Rivoli Luxury Boutique Hotel
01.2024 - 04.2024
Front Office Manager
La Casa Hospitality Group
08.2022 - 11.2023
Receptionist
La Casa Hospitality Group
10.2019 - 03.2021
Barista
Second Cup
03.2019 - 08.2019
High School No. 277 With A Sports Focus
Dagestan State Pedagogical University