Akim Merchant
Tucson
Summary
Accomplished Interpreter and customer service specialist, fluent in English and Spanish, with a proven track record at CyraCom for delivering accurate interpretations and exceptional client support. Skilled in managing high-pressure situations and fostering client confidentiality, I excel in multicultural communication and teamwork, significantly enhancing client satisfaction.
Overview
4
4
years of professional experience
Work History
Interpreter
CyraCom
09.2024 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
Server
El Molinito
07.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Inspected dishes and utensils for cleanliness.
Host
Guadalajara Original Grill
05.2021 - 03.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Analytics Programming - Computer Programming
Pima Community College
Tucson, AZHigh School Diploma -
Presidio K-12
Tucson, AZ05.2021
Skills
- Fluent bilingualism
- Client support
- Professional ethics
- Client confidentiality
- Language fluency
- Memory retention
Languages
Spanish
Native or Bilingual
Timeline
Interpreter
CyraCom
09.2024 - Current
Server
El Molinito
07.2023 - 11.2024
Host
Guadalajara Original Grill
05.2021 - 03.2023
Analytics Programming - Computer Programming
Pima Community College
High School Diploma -
Presidio K-12
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